Lead Client Care Specialist

PJI Law, PLC

. Lead, train, and coach a fully remote team of Client Care Specialists .

Posted 10/20/2026full-timeRemote • South AfricaSenior💰 $1,050 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and coaching abilities in managing a remote team of Client Care Specialists, ensuring high-quality customer service and compliance through effective performance monitoring and training. Proficient in utilizing technology for team management and communication while maintaining exceptional attention to detail.

Highest-signal resume keywords

Team LeadershipCustomer Service ManagementPerformance MonitoringCommunication SkillsTechnology Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center ManagementPerformance ReviewsQuality AuditingData Entry ComplianceOutbound Call Maximization

Soft Skills

Outstanding CommunicationExcellent Phone EtiquetteAttention to DetailCoaching and Training

Tools & Technologies

Windows 11Quality HeadsetWebcamUPS or InverterEthernet Connection

Industry Keywords

Client Care SpecialistsCustomer ServiceCall CoverageTeam DevelopmentU.S. Eastern Time Availability

About the role

Key responsibilities & impact

Lead, train, and coach a fully remote team of Client Care Specialists
Conduct 1:1s, team meetings, and performance reviews
Manage live phone coverage by scheduling breaks, lunches, and absences
Ensure call coverage between 8:00 AM and 6:00 PM ET
Monitor team performance daily and address gaps in real time
Assign specialty areas and hold team members accountable for results
Audit call recordings and data entry daily for quality and compliance
Answer calls alongside the team and model call quality and speed of answer
Partner with the Intake Manager on hiring, onboarding, and team development
Maximize outbound calls, 5-star reviews, and client referrals

Requirements

What you’ll need

Experience leading, supervising, or coaching a customer service or call center team
Fluent in spoken and written U.S. English
Outstanding communication skills and excellent phone etiquette
Exceptional grammar, spelling, and attention to detail
Ability to learn new technology quickly
Computer with Windows 11 or newer
Minimum 16 GB RAM
500 GB SSD or larger
Intel Core i5 10th Generation processor or equivalent minimum
External mouse
Webcam
Quality headset with microphone
UPS or inverter for uninterrupted power
Fiber or equivalent internet connection with minimum 100 Mbps
Uncapped internet service
Ethernet connection; Wi-Fi is not acceptable
Full-time availability during U.S. Eastern Time business hours, Monday–Friday

Benefits

Comp & perks

$1,050 USD monthly salary
Uncapped bonus opportunities
8 Paid Holidays
Paid Time Off (PTO)
Comprehensive training
Ongoing leadership development
Career growth opportunities
Supportive international team
Fully remote work
Fun team events
Team-oriented culture and positive work environment