FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in People Operations strategy and process redesign, with a strong focus on AI and automation. Proven ability to lead teams, manage immigration compliance, and enhance operational efficiency through innovative tools and workflows.
Highest-signal resume keywords
People Operations StrategyWorkday ExperienceAI Tools ImplementationProcess Redesign for AutomationTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process DesignWorkflow AutomationData ConfigurationEmployee Data AccuracyMetrics DefinitionCompliance Risk ManagementAudit SupportTicketing SystemsKnowledge ManagementAI Agent Development
Soft Skills
Clear CommunicationSound JudgmentChange Management
Tools & Technologies
WorkdayAI ToolsTicketing PlatformsKnowledge Management Platforms
Industry Keywords
People OperationsHR TechnologyImmigration ComplianceEmployee ExperienceProcess Improvement
About the role
Key responsibilities & impact- Define and own the multi-year People Operations strategy and roadmap aligned with Plaid’s broader HR AI strategy
- Redesign onboarding, job and pay changes, leave, offboarding, employment verification, and HR case-handling processes for AI and automation
- Partner with People Systems to expand AI assistant, ticketing, and knowledge-management capabilities
- Maintain an accurate knowledge base
- Define and own team metrics, including self-service resolution rate, time to resolution, employee satisfaction, and HR capacity freed up
- Pilot new tools and workflows and decide what to scale or stop
- Manage and develop three direct reports
- Shift team work from transaction processing to process design, quality control, and exception handling
- Build the team’s AI skills through hands-on use
- Own the accuracy and auditability of employee data and HR-system transactions
- Manage the Immigration Specialist responsible for Plaid’s U.S. immigration program
- Provide guidance on immigration decisions, priorities, and compliance risk
- Support audits, policy administration, and regulatory requirements
- Partner with Finance on payroll inputs, headcount changes, and reconciliations
- Partner with Tech Ops on access, equipment, and onboarding/offboarding handoffs
- Partner with HR Business Partners to turn recurring issues into process improvements
- Represent the employee experience in HR tool and workflow decisions
- Report to the Head of People Technology, AI and Operations
Requirements
What you’ll need- 7+ years in People Operations
- Experience managing a People Operations team and setting People Operations strategy
- Experience implementing tools that improved People Operations efficiency, such as ticketing, a knowledge base, or workflow automation, with measurable results
- Ability to redesign processes from first principles for AI and automation
- Direct, hands-on experience with Workday
- Working familiarity with the wider People tech stack
- Ability to configure workflows, document processes, and work with data
- Track record of working with Finance, Tech Ops, People Technology, and HR Business Partners
- Clear communication and sound judgment on sensitive employee matters
- Ability to lead a team through change
- Hands-on experience using AI tools at work
- Experience building automations, AI agents, or no-code workflows is a plus
- Familiarity with ticketing and knowledge management platforms and AI-enabled HR tools is a plus
- Experience managing a specialist or working with outside counsel on U.S. immigration matters is a plus
- Experience partnering with People Analytics or data teams on reporting and data quality is a plus
Benefits
Comp & perks- Equity
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Reasonable accommodations for candidates with disabilities in the recruiting process