Technical Account Manager – Enterprise

Plaid

. Serve as the technical expert for Plaid's most strategic Enterprise customers, helping them use Plaid to meet business and technical goals .

Posted 10/15/2026full-timeSan Francisco • California • United StatesSeniorLead💰 $135,192 - $196,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing complex enterprise customer relationships and developing technical strategies that drive adoption and measurable business outcomes. Possesses a strong technical foundation in APIs, databases, and system infrastructure, with the ability to translate technical concepts for diverse audiences.

Highest-signal resume keywords

Enterprise Customer ExperienceTechnical Strategy DevelopmentAPI and Database ExpertisePost-Sales Technical AlignmentExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AcumenAPI IntegrationDatabase ManagementSystem InfrastructureTroubleshootingProject Management

Soft Skills

Relationship BuildingInfluencing StakeholdersCollaborationProblem SolvingAdaptability

Tools & Technologies

PostmanSQLMonitoring Platforms

Industry Keywords

Technical ExpertCustomer SuccessBusiness ObjectivesKPI AlignmentTechnical Incident Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Serve as the technical expert for Plaid's most strategic Enterprise customers, helping them use Plaid to meet business and technical goals
Own post-sales technical strategy and alignment with customers, ensuring mutual roadmaps are understood and communicated
Identify opportunities to optimize customer integrations and drive adoption of Plaid's newest technical features
Tie technical improvements to measurable outcomes such as increased conversion, error reduction, or expanded coverage
Build and maintain relationships with technical stakeholders from engineers to CPOs and CTOs
Translate customer feedback into product insights for internal teams and align business and product priorities
Serve as the escalation point for technical incidents or issues beyond normal Plaid support channels
Collaborate with account managers to define, track, and deliver quarterly technical account goals that grow product adoption and customer value

Requirements

What you’ll need

10+ years of experience in client-facing, technology-focused roles combining business expertise and technical acumen
Enterprise customer experience strongly preferred
Ability to independently manage complex customer relationships and develop technical strategies that drive adoption, customer success, and measurable business outcomes
Strong technical foundation across APIs, databases, system infrastructure, and architecture
Experience with Postman, SQL, and monitoring/logging platforms is a plus
Excellent communication and project management skills
Ability to translate complex technical concepts for technical and non-technical audiences and connect solutions to business objectives, KPIs, and revenue outcomes
Ability to build trusted relationships and influence technical decision-makers and stakeholders at all levels, including executives
Ability to collaborate effectively across cross-functional teams
Strong troubleshooting skills and ability to navigate ambiguity, escalations, competing priorities, and unexpected roadblocks under pressure

Benefits

Comp & perks

Equity and/or commission, dependent on the position offered
Comprehensive medical, dental, and vision benefits
401(k)
Reasonable accommodations for candidates with disabilities
Hybrid work arrangement