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Plaid

Technical Support Engineer

Plaid

. Respond to 10–12 customer tickets per day via Zendesk while meeting quality standards .

Posted 10/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $73,872 - $110,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support with a focus on issue resolution, utilizing tools like Zendesk and Jira. Proficient in technical skills including REST APIs, SQL, CSS, HTML, and JavaScript or Python to enhance customer experience and internal processes.

Highest-signal resume keywords
Customer Support ExperienceREST APIsSQLZendeskStrong Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
REST APIsSQLCSSHTMLJavaScriptPython
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationSelf-Starter MentalityEffective Time Management
Tools & Technologies
ZendeskJiraMode
Industry Keywords
Customer-Facing RoleTicketing SystemsData Visualization

Tech Stack

Tools & technologies
JavaScriptPythonSQL

About the role

Key responsibilities & impact
  • Respond to 10–12 customer tickets per day via Zendesk while meeting quality standards
  • Troubleshoot customer issues using internal tools and documentation
  • Escalate issues to Engineering or Partnership teams for resolution
  • Manage issues from their first symptom through eventual resolution
  • Communicate with customers and internal stakeholders throughout issue resolution
  • Work on projects with other Technical Support Engineers to improve internal and external processes
  • Contribute to brainstorming and project execution involving tooling, documentation, and process improvements
  • Assist go-to-market teams with customer escalations
  • Collaborate with EPD teams on issue resolution

Requirements

What you’ll need
  • 2+ years of experience in a customer-facing role
  • 6+ months of experience working with REST APIs, SQL, CSS, HTML, and JavaScript or Python
  • Knowledge of ticketing systems and tools such as Zendesk and Jira
  • Knowledge of data visualizations such as Mode
  • Genuine interest and passion for Support
  • Commitment to providing a world-class customer experience
  • Strong written and verbal communication
  • Self-starter mentality and ability to work independently
  • Effective time management and ability to balance multiple priorities
  • Based in the Pacific Time Zone (PST/PDT) and able to work Pacific Time business hours

Benefits

Comp & perks
  • Equity
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k) plan
  • Comprehensive benefit plan