Information Technology Officer

Plan International

. Administer, monitor and maintain LAN, WAN, Wi-Fi, VPN and other network infrastructure at the Yola office and assigned programme/field locations .

Posted 9/22/2026contractYola • NigeriaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing and supporting network infrastructure, including LAN, WAN, and VPN, while providing technical support for Microsoft 365 and cybersecurity measures. Proficient in troubleshooting hardware and software issues, and capable of delivering effective IT support in diverse environments.

Highest-signal resume keywords

Network Infrastructure ManagementMicrosoft 365 SupportCisco Meraki ExperienceCybersecurity KnowledgeTechnical Support Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LAN ManagementWAN ManagementVPN ConfigurationRouter ConfigurationSwitch ConfigurationFirewall ManagementCCTV/IP SurveillanceWindows Operating SystemsCybersecurity ControlsCloud-Based Applications

Soft Skills

Problem-Solving SkillsCommunication SkillsInterpersonal SkillsCustomer-Service SkillsAdaptability

Tools & Technologies

Cisco Meraki DashboardMicrosoft 365Azure ADActive DirectoryUPS SystemsSolar SystemsNVRsVPNsStarlinkVSAT

Industry Keywords

ICT InfrastructureUser SupportTechnical DocumentationDisaster RecoveryNGO Experience

Tech Stack

Tools & technologies

AzureCloudCyber SecurityDNSFirewalls

About the role

Key responsibilities & impact

Administer, monitor and maintain LAN, WAN, Wi-Fi, VPN and other network infrastructure at the Yola office and assigned programme/field locations
Configure, maintain and troubleshoot routers, switches, firewalls, wireless access points and other network infrastructure
Support fibre, radio, VSAT, Starlink and other satellite or wireless connectivity solutions
Support telecommunications, emergency communication systems, satellite phones, BGAN and radio communications
Administer and monitor CCTV/IP surveillance systems, NVRs, cameras and related network infrastructure
Support ICT power and backup systems, including UPS units, inverters, batteries and solar systems
Provide technical support for Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Entra ID/Azure AD and Active Directory
Support user onboarding, access changes and offboarding
Deploy and manage laptops, desktops, mobile devices, printers and other ICT equipment
Diagnose and resolve hardware, software, operating-system, printing and peripheral issues
Respond to and resolve ICT incidents and service requests within SLAs and OLAs
Provide onsite and remote technical support and maintain service-management records
Implement ICT security controls, endpoint protection, antivirus/EDR, encryption, patch management, MFA and access controls
Support cybersecurity incident identification, reporting and escalation
Work with programme and operations teams to provide technical solutions and ICT support for activities, trainings, deployments, project locations and office setups
Participate in requirements gathering, testing, implementation, rollout and post-implementation support
Maintain ICT asset records and support asset lifecycle, licences, warranties, contracts, procurement and vendor management
Perform and monitor backups and support business continuity and disaster recovery
Maintain technical documentation, network diagrams, configurations, procedures, asset records and user guides
Organize ICT induction, awareness and end-user training
Ensure ICT services comply with corporate standards, architecture, policies, procedures and service standards
Report directly to the IT Coordinator with matrix management to the ZARCH Project Coordinator
Fulfil safeguarding responsibilities and report safeguarding concerns immediately

Requirements

What you’ll need

University degree in Computer Science, Computer Engineering, Information Technology, Electrical/Electronic Engineering or a related field
Completion of NYSC is compulsory
Minimum of 4 years' relevant experience in ICT, IT infrastructure, networking, systems administration or user support
Practical experience managing and supporting Cisco Meraki network infrastructure, including switches, wireless access points and security appliances
Good knowledge of the Meraki Dashboard, including network monitoring, configuration, troubleshooting, firmware updates, VLANs, wireless networks, firewall policies and VPNs
Experience supporting LAN, WAN, Wi-Fi, VPN, routers, switches and firewalls
Experience with Microsoft 365, Entra ID/Azure AD and Active Directory
Good knowledge of Windows operating systems, DNS, DHCP and Group Policy
Experience supporting laptops, desktops, printers and other ICT equipment
Good understanding of cybersecurity, access control, MFA, endpoint security and data protection
Experience supporting cloud-based applications and services
Experience with ICT connectivity technologies such as fibre, Starlink, VSAT, radio and other wireless solutions
Experience supporting CCTV/IP surveillance and ICT backup-power systems, including UPS, inverters, batteries and solar systems, is an advantage
Experience providing IT support to users both onsite and remotely
Good written and spoken English communication skills
Experience working in an NGO, humanitarian or field-based environment is an advantage
Strong troubleshooting and problem-solving skills
Ability to provide effective onsite, remote and telephone-based IT support
Ability to communicate technical information clearly to both technical and non-technical users
Strong interpersonal, communication, listening and customer-service skills
Ability to think creatively and identify practical technology solutions
Ability to manage multiple priorities and respond effectively to urgent requests and incidents
Ability to build and maintain effective working relationships in a multicultural and diverse environment
Ability to work independently while also collaborating effectively with teams
Strong personal accountability, adaptability and commitment to continuous learning
Only CVs and cover letters in English will be accepted

Benefits

Comp & perks

Pre-employment checks in conformity with Plan International's Safeguarding Children and Young People policy
Participation in the Inter Agency Misconduct Disclosure Scheme