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Planeta do Bebê

Junior Customer Service Representative

Planeta do Bebê

. Handle customer inquiries via chat, email, and phone .

Posted 11/5/2026full-timeCotia • BrazilJunior💰 R$0 - R$2,066 per monthWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates strong customer service capabilities through effective communication and problem-solving across multiple channels. Proficient in managing tasks and utilizing basic Excel functions to track service metrics.

Highest-signal resume keywords
Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsBasic Excel KnowledgeExperience With CRM Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Customer ServiceBasic Excel FunctionsData RecordingCustomer Service Metrics Tracking
Soft Skills
Strong CommunicationOrganizationMultitasking
Tools & Technologies
CRM SystemsChat Platforms
Certifications & Qualifications
High School Diploma
Industry Keywords
Customer InquiriesFast-Paced EnvironmentHigh-Volume Customer Service

About the role

Key responsibilities & impact
  • Handle customer inquiries via chat, email, and phone
  • Identify customer needs and provide fast, effective solutions
  • Record information and interactions in the customer service system
  • Support administrative tasks related to customer service
  • Prepare basic Excel reports to track customer service metrics

Requirements

What you’ll need
  • Previous experience in customer service across multiple communication channels
  • Strong verbal and written communication skills
  • Organization and the ability to manage multiple tasks simultaneously
  • Basic Excel knowledge (filters, tables, and simple functions)
  • High school diploma
  • Experience with customer service systems (e.g., CRM and chat platforms) is a plus
  • Experience working in fast-paced, high-volume customer service environments is a plus

Benefits

Comp & perks
  • R$300.00 monthly food allowance on an iFood Benefícios card (flexible use)
  • Profit-sharing bonus paid in April and October
  • Transportation allowance
  • On-site parking
  • Company cafeteria with complimentary breakfast and lunch
  • Special child allowance of R$332.60
  • Wellhub
  • Starbem app
  • Career development opportunities
  • Work-from-home allowance