Customer Support Engineer

PlanetScale

. Advise and handle support requests from customers and developers on the PlanetScale platform .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSenior💰 $150,000 - $200,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting production applications and databases, with strong skills in SQL, debugging, and customer communication. Capable of creating documentation and support processes while collaborating effectively with engineering teams to enhance product offerings.

Highest-signal resume keywords

SQL ExperienceDebugging SkillsProduction Application SupportDocumentation CreationCustomer Empathy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLMySQLPostgreSQLApplication FrameworksORMsDatabase ConnectorsApplication Deployment PatternsProgramming ExperienceDebugging SkillsProduction Application Support

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationEmpathy for CustomersEmpathy for DevelopersEmpathy for Teammates

Tools & Technologies

AWSGCPAzureMonitoring ToolsObservability ToolsDebugging Tools

Industry Keywords

Developer ToolsTechnical ProductsSupport ProcessesDocumentation SystemsRemote Organization

Tech Stack

Tools & technologies

AWSAzureGoogle Cloud PlatformMySQLPostgresSQL

About the role

Key responsibilities & impact

Advise and handle support requests from customers and developers on the PlanetScale platform
Respond to, debug, and resolve issues through support tickets, customer Slack channels, public discussions, and other support channels
Help customers use PlanetScale effectively, including queries, schema changes, application behavior, database connectivity, and production workflows
Create and improve internal and external documentation, support playbooks, troubleshooting guides, and customer-facing materials
Identify product gaps and recurring customer friction and work with Engineering to prioritize improvements
Contribute to systems, processes, and practices for excellent developer-focused support at scale
Help developers and businesses solve real production problems while shaping the product, documentation, and support systems

Requirements

What you’ll need

Experience supporting production applications, databases, developer tools, infrastructure, or other technical products
Working knowledge of SQL, preferably with experience in MySQL and/or PostgreSQL
Strong debugging skills and ability to reason through application and database behavior
Programming experience and comfort reading and navigating unfamiliar code
Experience with application frameworks, ORMs, database connectors, or application deployment patterns
Willingness to explore new languages, frameworks, tools, and customer environments
Strong written and verbal communication skills
Strong empathy for customers, developers, and teammates
Experience working in a remote organization (helpful)
Experience with AWS, GCP, or Azure (helpful)
Knowledge of monitoring, observability, and debugging tools (helpful)
Experience building support processes, documentation systems, or teams from an early stage (helpful)

Benefits

Comp & perks

Benefits included as part of total compensation
Equity included as part of total compensation
Disability accommodations available during the interview process
Inclusive and equitable work environment
Flexible location support / work from any location within the US