Enterprise Account Manager

Planitar Inc.

. Own gross and net revenue retention across a book of named accounts .

Posted 10/16/2026full-timeWaterloo • CanadaMid-LevelSenior💰 CA$90,000 - CA$110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing enterprise accounts with a focus on revenue retention and growth, utilizing HubSpot for account planning and forecasting. Proficient in building relationships with stakeholders and leveraging AI tools to enhance customer engagement and operational efficiency.

Highest-signal resume keywords

Account ManagementRevenue RetentionHubSpot ProficiencyAI Tool UtilizationStakeholder Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Revenue ForecastingUsage-Based Revenue ManagementAccount ActivationData AnalysisBusiness Case Development

Soft Skills

OptimismResourcefulnessCommunicationCollaboration

Tools & Technologies

HubSpotAI ToolsCRM SoftwareSpreadsheets

Industry Keywords

Enterprise AccountsOperational BuyersResidential Real EstateCommercial Real EstateProject-Based Delivery

About the role

Key responsibilities & impact

Own gross and net revenue retention across a book of named accounts
Keep and grow usage-based processing revenue and handle renewals and commercial changes
Maintain a living account plan in HubSpot for each account
Forecast volume from customer insight and operational signals and bring forward recovery plans when the book falls behind
Identify churn and contraction risk early and act before it impacts results
Find growth through new teams, regions, volume, deliverables and integrations
Proactively ask for business and win customer commitment to pursue growth
Build relationships from executive sponsors and budget holders to frontline users
Send regular value updates based on customer project data
Act as the customer’s single point of contact and collaborate with the AE and solutions engineer
Own activation for new accounts from contract to full production use
Maintain HubSpot as the system of record
Send customer friction to Product as structured feedback
Use AI tools to prepare for customer conversations, read account signals and extend coverage across the account book
Monitor output quality and address shortcomings

Requirements

What you’ll need

4+ years managing enterprise accounts, owning a recurring or usage-based revenue book with a number attached
A proven history of owning relationships with, and reporting to, a customer's executive suite
A track record of activating new accounts and growing existing ones on your own initiative, with the detail to show exactly how
Optimistic and resourceful under a number: has found creative ways to close a revenue gap and can show what you tried
Experience at a company selling hardware plus software or services into operational buyers, or customer-side operations experience at a brokerage, inspection or restoration firm, AEC practice or facilities team
Comfortable with complex accounts: many stakeholders, many projects, procurement
Builds and defends a forecast from activity data; at home in a CRM and a spreadsheet
Has turned usage and activity data into insight a customer executive acted on
Has built a business case that moved a customer's work away from an in-house or competing option
Understands how a product fits into a customer's existing systems and workflows, well enough to spot an integration opportunity
Uses AI tools day to day to raise the quality and reach of their work and knows where those tools fall short
Working knowledge of residential real estate, insurance and restoration, commercial real estate or AEC is an asset
Experience with project-based or services delivery is an asset
Works across time zones
Occasional travel to key accounts and trade shows

Benefits

Comp & perks

100% employer-paid flexible benefits plan
Comprehensive Health & Dental coverage
3% RRSP/DPSP Match
Health Spending Account (HSA) or Lifestyle Spending Account (LSA) options
A collaborative and innovative culture
Opportunities to grow as we scale
The backing of a global industry leader through REA Group