Senior Business Application Analyst

Planitar Inc.

. Map current-state processes across sales, marketing, finance, people operations, and support .

Posted 9/23/2026full-timeWaterloo • CanadaSenior💰 CA$90,000 - CA$130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in business process improvement, including process mapping, redesign, and implementation with measurable outcomes. Proficient in administering SaaS platforms and managing integrations using low-code tools while ensuring effective stakeholder communication and support.

Highest-signal resume keywords

Business Process ImprovementSaaS Platform AdministrationProcess MappingIntegration ExperienceBuild-Vs-Buy Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingBusiness Process ImprovementSaaS Platform AdministrationField MappingMulti-Branch Conditional AutomationPermissions ModelsIntegration DevelopmentLow-Code ToolingSSO KnowledgeSCIM Provisioning

Soft Skills

Credibility with Senior StakeholdersStrong Structural ReasoningTeam Collaboration

Tools & Technologies

ZapierMakeWorkatoPower Automate

Industry Keywords

Process FrictionPlatform AdministrationAccess ReviewsHybrid Environment

About the role

Key responsibilities & impact

Map current-state processes across sales, marketing, finance, people operations, and support
Identify process friction and design improved ways of working with teams
Lead migration of platform administration from departmental experts into IT
Administer platforms, including configuration, licences, permissions, fields, workflows, and automation
Build integrations using native connectors and low-code tooling
Remove manual re-keying between systems
Own build-vs-buy decisions and govern internal capability development
Serve as the single intake point for application requests
Provide tier-3 support
Produce documentation and train business-side process owners
Manage renewals, licence right-sizing, and access reviews

Requirements

What you’ll need

Demonstrated business process improvement experience; able to walk through a process mapped, redesigned and implemented, including measurable changes
3+ years as the hands-on administrator of one or more business SaaS platforms
Ability to run a process mapping session with a team that did not request one and gain buy-in
Strong structural reasoning, including permissions models, field mapping, and multi-branch conditional automation
Practical integration experience with native connectors and low-code tooling such as Zapier, Make, Workato, or Power Automate
Working knowledge of SSO, SCIM provisioning, and role-based access control
Sound build-vs-buy judgment with total cost of ownership considerations
Credibility with senior stakeholders
Ability to work in a hybrid environment in Waterloo, Ontario, Canada

Benefits

Comp & perks

100% employer-paid flexible benefits plan
Comprehensive Health & Dental coverage
Health Spending Account (HSA) or Lifestyle Spending Account (LSA) options
3% DPSP match
Hybrid Work Environment
Professional Development Incentive
Opportunities to grow as we scale
The backing of a global industry leader through REA Group