Operations Manager

Planned Systems International

. Supervise and provide direction, coaching, and support to all Regional Team Leads .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare administration and referral management while effectively leading teams across multiple locations. Capable of coordinating operational priorities, monitoring performance, and ensuring compliance with government regulations.

Highest-signal resume keywords

Healthcare AdministrationReferral ManagementTeam LeadershipOperational CoordinationMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Referral ManagementHealthcare AdministrationMedical Office OperationsPerformance MonitoringCorrective-Action PlansOperational Issue TrackingStaffing and Coverage PlanningTraining CoordinationEscalation ProceduresGovernment System Access

Soft Skills

CoachingCommunicationProblem-SolvingCollaborationConflict Resolution

Certifications & Qualifications

High School DiplomaGED Equivalency

Industry Keywords

Patient SafetyGovernment RegulationsBackground InvestigationDHA Vaccination RequirementsTB Test Compliance

About the role

Key responsibilities & impact

Supervise and provide direction, coaching, and support to all Regional Team Leads
Establish priorities and maintain clear reporting and escalation channels
Coordinate regional assignments with the Project Manager
Hold regular operational reviews with leads and consolidate significant issues and decisions for the Project Manager
Monitor the effect of regional duties on leads’ continuing local responsibilities and recommend backfill or support
Review staffing and coverage needs across sites and recommend priorities, coverage plans, and recruiting needs
Coordinate remote referral clerks’ support for assigned locations
Clarify operational priorities and resolve conflicting work requests
Monitor site and contract performance reports and identify missed requirements, backlog trends, recurring issues, and sites needing support
Guide leads in validating results and investigating contributing factors
Oversee corrective-action plans, monitor progress, remove barriers, and verify improvement
Escalate urgent patient-safety concerns through approved clinical and government channels
Coordinate training with Regional Team Leads and subject matter experts
Promote approved workflows and share effective practices
Maintain a consolidated operational issue and action tracker
Prepare performance updates for the Project Manager
Coordinate with Local Government Points of Contact, subcontractors, and other stakeholders

Requirements

What you’ll need

High school diploma or General Educational Development (GED) equivalency
Experience in referral management, healthcare administration, medical office operations, or a related field
Experience leading teams or coordinating work across locations
Basic knowledge of medical terminology
U.S. Citizenship
Ability to meet applicable contract qualifications, training requirements, and government system-access requirements
Must pass TB Test
Subject to a background/security investigation
Willingness to comply with DHA vaccination requirements
Pre-employment drug screening
Must maintain good personal hygiene and present a well-groomed and professional appearance in accordance with policy at the place of performance

Benefits

Comp & perks

Paid leave
Employer-sponsored group medical insurance option
Employer-sponsored dental insurance option
Employer-sponsored vision insurance option
Short-term disability insurance
Long-term disability insurance
Life insurance
AD&D coverage
Legal services
Identity theft insurance
Accident insurance
Flexible spending account options with pre-tax savings for qualified medical, dental, and vision expenses
Health savings account options with pre-tax savings for qualified medical, dental, and vision expenses
Company-sponsored 401(k) retirement plan with employer contribution match, immediately vested
Professional courses
Certifications
Tuition reimbursement programs