Customer Operations Specialist

Plasma

. Handle inbound customer queries across chat, email, and support tooling .

Posted 10/27/2026full-timeRemote • Canada, MexicoJunior💰 $20,000 - $35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in customer operations and support, with a focus on process building, collaboration across functions, and effective prioritization of customer issues. Familiarity with compliance workflows and digital assets enhances the ability to advocate for customer feedback and improve outcomes.

Highest-signal resume keywords

Customer Operations ExperienceProcess Building ExperienceKYC Compliance FamiliaritySupport Tooling ExposureMultilingual Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SuccessQueue ManagementIssue TrackingResponse Framework CreationOperational Decision Support

Soft Skills

AccountabilityCollaborationFlexibilityAdaptabilityCommunication

Tools & Technologies

IntercomZendeskFreshdesk

Industry Keywords

FintechPaymentsCryptoDigital AssetsStablecoins

About the role

Key responsibilities & impact

Handle inbound customer queries across chat, email, and support tooling
Take accountability for response quality and speed
Work alongside the Head of Operations to build processes, identify gaps, and support operational decisions
Create response frameworks, internal guides, templates, and escalation paths
Help onboard international Operations team members and maintain consistency across regions
Track customer issues, identify recurring themes, and flag them to Product and Engineering
Help prioritise fixes that improve customer outcomes
Collaborate with Compliance, KYC, and Product during onboarding and verification flows
Represent customer feedback in internal discussions and advocate for improvements
Rotate weekend shifts approximately once every 6 weeks, with time off the following week

Requirements

What you’ll need

1 to 3 years of experience in customer operations, customer success, or a support role, ideally within fintech, payments, or crypto
Competent English language required
Comfortable with ambiguity in an early-stage company
Understanding of the basics of stablecoins and digital assets and motivation to learn more
Ability to manage a queue, prioritise effectively, and maintain quality under pressure
Ability to collaborate with people across functions, time zones, and seniority levels
Flexibility in working hours and weekend shifts
Willingness to work or be available in the Central Standard Time timezone
Startup or scale-up process-building experience preferred
Exposure to Intercom, Zendesk, Freshdesk, or similar support tooling preferred
Familiarity with KYC or compliance workflows preferred
Experience supporting or managing a small team preferred
Multilingual skills preferred

Benefits

Comp & perks

Token compensation
Visa sponsorship and relocation support if joining from abroad
Premium health insurance for you and your family, fully covered by Plasma
Monthly wellness budget for gym, therapy, sauna, or massage
All the tools and tech needed to operate at your best
Ability to take days worked on weekend shifts off the following week
London HQ gym access and daily food for those who thrive in an office environment