Information Technology Technician I

Platform Aerospace

. Assist with the setup, configuration, and deployment of workstations, laptops, and peripheral devices .

Posted 9/23/2026full-timeHollywood • Maryland • United StatesJuniorMid-Level💰 $22 - $28 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in technical support, including setup, configuration, and troubleshooting of IT equipment. Capable of maintaining compliance with IT policies and providing excellent customer service in a collaborative environment.

Highest-signal resume keywords

Technical SupportWindows OSMicrosoft Office SuiteProblem-Solving SkillsCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Setup and Configuration of WorkstationsTroubleshooting Hardware IssuesTroubleshooting Software IssuesConnectivity Issues ResolutionRoutine Maintenance TasksInventory ManagementDocumentation of AssetsSoftware UpdatesAntivirus ChecksSystem Backups

Soft Skills

Attention to DetailExcellent CommunicationAbility to Work IndependentlyTeam CollaborationWillingness to Learn

Tools & Technologies

Peripheral DevicesConference Room TechnologyRemote Access Tools

Certifications & Qualifications

Associate Degree in Information TechnologyTechnical Certification in Computer ScienceAbility to Obtain Security Clearance

Industry Keywords

IT PoliciesSecurity ProtocolsOnboarding ProcessesOffboarding Processes

About the role

Key responsibilities & impact

Assist with the setup, configuration, and deployment of workstations, laptops, and peripheral devices
Provide first-level technical support to end users, resolving hardware, software, and connectivity issues
Troubleshoot and escalate complex issues to the IT Manager or appropriate support channels
Maintain inventory of IT equipment and ensure proper documentation of assets
Support onboarding and offboarding processes by preparing and recovering IT equipment
Perform routine maintenance tasks such as software updates, antivirus checks, and system backups
Collaborate with the IT Manager on infrastructure projects and system upgrades
Ensure compliance with company IT policies and security protocols
Provide support for conference room technology and remote access tools
Perform other duties as are necessary and/or required

Requirements

What you’ll need

Associate degree or technical certification in Information Technology, Computer Science, or related field (or equivalent experience)
0-2 years of experience
Ability to obtain and maintain a security clearance
Basic understanding of Windows OS, Microsoft Office Suite, and common IT hardware
Strong problem-solving skills and attention to detail
Excellent communication and customer service skills
Ability to work independently and as part of a team
Willingness to learn and adapt in a fast-paced environment
Ability to traverse manufacturing facility