Regional Customer Support Agent

Platinumlist Tickets

. Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.

Posted 11/10/2026full-timeRemote • EgyptJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service management, with a focus on resolving inquiries and issues in the ticketing and entertainment industry. Proficient in providing real-time support and ensuring customer satisfaction through effective communication and problem-solving.

Highest-signal resume keywords

Native Arabic SpeakerFluency In EnglishCustomer Service ExperienceStrong Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ticket PurchasesRefund ProcessingEvent SupportTroubleshootingCustomer Inquiry Management

Soft Skills

AdaptabilityTeam PlayerAbility To Work Under PressureFlexibility

Tools & Technologies

IntercomSocial Media

Industry Keywords

Ticketing IndustryEntertainment IndustryCustomer Satisfaction

About the role

Key responsibilities & impact

Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
Assist customers with ticket purchases, refunds, and event-related issues.
Provide real-time support during events, including troubleshooting ticketing issues.
Collaborate with internal teams to resolve escalated concerns.
Work flexible shifts, including evenings, weekends, and public holidays as required.
Be available beyond standard working hours during peak event periods.
Ensure a high level of customer satisfaction through timely and professional support.

Requirements

What you’ll need

Native Arabic speaker with fluency in English.
Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.
Strong communication and problem-solving skills.
Ability to work under pressure and handle high workloads.
Flexibility in working different shifts and beyond regular hours when necessary.
A team player with adaptability to changing schedules.

Benefits

Comp & perks

Work with a leading ticketing platform in the GCC.
Gain valuable exposure to the entertainment and events industry.
Enjoy a dynamic and flexible work environment with exciting opportunities.
Potential for cross-border responsibilities across the GCC region.
Opportunity to expand expertise in ticketing platforms and event management.