IT Support Engineer – Contractor

Plaud

. Serve as the first point of contact for IT requests in person, over chat, and through the service desk .

Posted 10/7/2026full-timeSan Francisco • California • United StatesJunior💰 $40 - $50 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and help desk operations, with strong skills in troubleshooting macOS and Windows environments. Proficient in managing user accounts, device lifecycles, and IT service management processes.

Highest-signal resume keywords

IT Support ExperienceTroubleshooting SkillsSaaS Productivity Suite AdministrationTicketing System FamiliarityIdentity And Access Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingAccount ProvisioningDevice RecoveryMDM ManagementKnowledge Base DocumentationHardware Inventory TrackingAccess ManagementDevice Lifecycle ManagementAV SupportNetwork Support

Soft Skills

Clear CommunicationOrganizational SkillsIndependent WorkPrioritizationAttention To Detail

Tools & Technologies

Google WorkspaceMicrosoft 365Ticketing SystemMDM ToolsService Desk Software

Industry Keywords

IT SupportHelp DeskDesktop SupportOnboardingOffboardingAsset TrackingService Desk WorkflowsSelf-Service CatalogUser Lifecycle ManagementAV Equipment

Tech Stack

Tools & technologies

ITSMMacOS

About the role

Key responsibilities & impact

Serve as the first point of contact for IT requests in person, over chat, and through the service desk
Troubleshoot hardware, software, accounts, access, networking, peripherals, and escalate when needed
Manage employee onboarding, including account provisioning, laptop preparation and deployment, access grants, and first-day IT orientation
Manage offboarding, including timely access removal, device recovery, and data transfer
Track hardware inventory, purchasing requests, and the device lifecycle
Support conference rooms, AV, printers, and office networks
Help administer identity and access management, including SSO, MFA, and user lifecycle
Help manage macOS and Windows device fleets through MDM, including enrollment, configuration, app deployment, patching, and compliance
Build and refine service desk workflows, automations, and the self-service catalog
Write and update knowledge base articles, runbooks, and standard procedures
Help standardize IT practices across offices
Collaborate with global IT teammates across the US and APAC

Requirements

What you’ll need

1–3 years of experience in IT support, help desk, or desktop support
Strong troubleshooting skills on both macOS and Windows
Experience administering a SaaS productivity suite such as Google Workspace or Microsoft 365
Familiarity with a ticketing or ITSM system
Clear, friendly communication with people at any technical level
Ability to work independently, prioritize many requests, and follow through
Organized and careful with documentation and asset tracking
Regularly lift and carry equipment up to 50 lbs, with or without reasonable accommodation
Ability to move around the office throughout the day
Occasional availability for evening calls and after-hours work

Benefits

Comp & perks

Market-competitive compensation
Global exposure
Vibrant, creativity-fueled work atmosphere
Continuous learning and fast career development
Flexible schedule based on team needs
Travel opportunities to other West Coast offices