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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in trust and safety operations, including designing automated problem-detection systems and writing safety policies. Strong ability to communicate effectively with diverse stakeholders and manage high-stakes incidents involving young people.
Highest-signal resume keywords
Trust & Safety OperationsAutomated Problem-Detection SystemsSafety Policy WritingIncident Response ManagementCommunication with School Leaders
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident TriageLabeling Guidelines DesignFilter Requirements SpecificationSafety Risk AssessmentData Privacy Compliance
Soft Skills
Strong Judgment Under PressureClear Decision ExplanationPassion for Student Wellbeing
Tools & Technologies
DashboardsTraining MaterialsIncident-Reporting Processes
Industry Keywords
FERPACOPPACSAM ReportingAdversarial TestingEdtech Experience
About the role
Key responsibilities & impact- Own safety on Playlab’s platform, focusing on children and young adults
- Make decisions on live incidents, moderation escalations, and safety policy
- Design systems that automatically detect problems and determine when human judgment is needed
- Review flagged content, investigate missed misuse, and stress-test features before and after launch
- Build a community of internal and partner testers
- Define a Playlab-specific harm taxonomy and labeling guidelines
- Create labeled datasets for engineering detection and testing
- Specify filter, rule, and signal requirements and evaluate system performance
- Track automated detection, false positives, and time-to-detection
- Lead incident response from triage and investigation through action, school communication, required reporting, and post-incident review
- Establish urgent intake and escalation paths with Support
- Write and maintain safety and moderation policies
- Review safety risks for new features before launch
- Work with school and district leaders on safety concerns
- Build incident-reporting processes, training, and resources for learning partners
- Translate incident and review trends into product-roadmap input
- Track incident volume, response times, policy coverage, and trends; report to leadership
- Report to the CTO and collaborate with product, engineering, learning engineering, partnerships, responsible AI, privacy, and security teams
Requirements
What you’ll need- 5+ years in trust & safety
- Real-time experience as the decision-maker on high-stakes escalations
- Experience handling safety work involving young people, including disclosures of self-harm or abuse, inappropriate contact, CSAM reporting, or similar
- Experience designing automated problem-detection systems, including labeling guidelines, filter requirements, and effectiveness checks
- Experience building trust & safety operations such as intake forms, triage rubrics, runbooks, training materials, and dashboards
- Ability to write principled and practical safety policies
- Strong judgment under pressure and ability to explain decisions clearly
- Strong communication with school leaders, engineers, and learning partners, including asynchronously and remotely
- Passion for student wellbeing, equity, access, and safe AI in education
- Bonus: hands-on generative AI failure testing
- Bonus: AI red teaming, evaluations, or adversarial testing experience
- Bonus: proactive investigations or abuse hunting experience
- Bonus: user-generated content or creator-tool platform experience
- Bonus: familiarity with FERPA, COPPA, state student data privacy laws, and mandated reporting
- Bonus: classroom, school leadership, counseling, or edtech experience
- Bonus: experience building trust & safety operations from scratch at a startup or nonprofit
Benefits
Comp & perks- Healthcare covered 100% for you and 80% for dependents
- Dental/vision covered 100% for you and dependents
- Retirement
- Life/AD&D
- Monthly wellness stipend
- Home office budget
- New laptop
- Generous time off
- Opportunities for professional growth
- Flexible remote-first work with autonomy and collaboration