Director of Customer Growth – AI Platform

plotdesk

. Manage key accounts and strategic customer relationships .

Posted 10/15/2026full-timeLübbecke • GermanyLead💰 €70,000 - €120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management and customer success, with a focus on driving growth initiatives and maximizing customer value through AI solutions. Proficient in managing enterprise customers and navigating complex stakeholder environments while leveraging strong analytical skills for data-driven decision-making.

Highest-signal resume keywords

Strategic Account ManagementB2B SalesCustomer Success ManagementAnalytical ThinkingBusiness Fluent in German and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UpsellingCustomer GrowthData-Driven Decision MakingComplex Stakeholder ManagementAI Solutions Understanding

Soft Skills

Excellent Communication SkillsCreative Problem Solving

Tools & Technologies

CRM SystemsCustomer Success ToolsSaaS Products

Industry Keywords

Key Account ManagementStrategic Customer RelationshipsInternational CustomersBusiness Value Generation

About the role

Key responsibilities & impact

Manage key accounts and strategic customer relationships
Drive growth initiatives
Help customers maximize the value of the AI platform
Build and maintain long-term partnerships
Identify and develop upselling and customer growth opportunities
Understand complex AI solutions and help customers generate business value
Work with international customers
Address strategic challenges and develop creative solutions for complex customer requirements
Contribute to the strategic development of customer relationships and Plotdesk

Requirements

What you’ll need

Several years of experience in strategic account management or customer success management
Proven success in B2B sales, particularly in upselling and customer growth
Excellent communication skills in German and English (business fluent)
Experience managing enterprise customers and complex stakeholder structures
Strong analytical thinking and the ability to make data-driven decisions
A plus: Experience with SaaS products or AI technologies
A plus: Experience with CRM systems and customer success tools

Benefits

Comp & perks

Hybrid workplace (office and remote)
Significant scope for initiative and decision-making
Genuine opportunity to shape the business—from customer strategy and product development to market expansion
Exciting customers who are ready to use AI for more than just generating colorful images
A collaborative, highly aligned team
Professional development budget
Your own MacBook (or the professional hardware of your choice)
Permanent employment contract