IT Support Analyst

Plum Market

. Manage and resolve issues submitted through the company help desk system, escalating matters to managed service providers when appropriate .

Posted 9/29/2026full-timeFarmington Hills • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing help desk operations, troubleshooting hardware and software issues, and maintaining technology systems. Proficient in Microsoft 365, Active Directory, and various point-of-sale platforms, with strong analytical and communication skills.

Highest-signal resume keywords

Help Desk SupportTroubleshooting Windows and iOS DevicesMicrosoft 365 ProficiencyIncident Remediation KnowledgePoint-of-Sale System Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingData ManagementUser Account ManagementSoftware InstallationHardware ConfigurationNetwork ConnectivitySecurity Alert MonitoringProcess ImprovementSystem DocumentationTechnical Support

Soft Skills

Analytical SkillsCommunication SkillsRelationship ManagementProblem-SolvingTeam Collaboration

Tools & Technologies

Microsoft 365Active DirectorySharePointLOC Store Management SuiteMagentoXenialToastSquareMicrosoft IntuneVPNs

Industry Keywords

Help DeskTechnical SupportE-CommercePoint-of-SaleIncident Remediation

Tech Stack

Tools & technologies

FirewallsiOSMagento

About the role

Key responsibilities & impact

Manage and resolve issues submitted through the company help desk system, escalating matters to managed service providers when appropriate
Set up workstations, computers, and peripheral devices for Team Members
Install, configure, update, and troubleshoot software and hardware
Create and maintain user accounts, access, and permissions within Microsoft 365 and Active Directory
Configure and maintain SharePoint sites and related access
Maintain accurate records of technology assets, assignments, repairs, replacements, and system changes
Enter and maintain data within point-of-sale and e-commerce platforms, including LOC Store Management Suite, Magento, Xenial, Toast, and Square
Support point-of-sale price maintenance and assist with system data accuracy
Monitor security alerts, assist with incident remediation, and coordinate with the Security Operations Center and other technology partners
Identify recurring issues, recommend solutions, and help improve IT processes and documentation
Provide onsite support at Plum Market stores and satellite locations as needed
Support store and corporate technology systems outside normal business hours when scheduled or required
Maintain positive, professional, and productive relationships with Team Members, Leadership, vendors, and technology partners

Requirements

What you’ll need

Experience working in a help desk or technical support environment
Experience troubleshooting Windows and iOS devices, printers, phones, peripheral equipment, and network connectivity
Familiarity with enterprise networking, VPNs, firewalls, and network traffic monitoring
Proficiency with Microsoft 365 applications
Experience with Microsoft Intune, SharePoint, and Active Directory preferred
Ability to learn and support multiple point-of-sale and e-commerce platforms
Experience with LOC Store Management Suite, Square, Toast, Xenial, or Magento is a plus
Knowledge of security alert monitoring and basic incident-remediation practices
Strong analytical, troubleshooting, and process-improvement skills
Ability to accurately compile, organize, and transfer data between systems
Excellent written and verbal communication skills
Ability to participate in a rotating on-call weekend schedule and provide occasional after-hours support
Ability to travel occasionally to Plum Market stores and satellite locations
Successful background check required as a condition of employment

Benefits

Comp & perks

Paid holidays with 2 floating holidays
Career growth opportunities and promotional pathways
Medical, dental, and vision coverage for you and your family
401(k) with company match, available after six months
20% off grocery purchases
50% off Team Member meals