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Pluribus Digital

Business Analyst – CMS-HIOS

Pluribus Digital

. Support CMS Health Insurance Oversight System (HIOS) operations and maintenance, production support, user support, and incremental enhancements .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $110,000 - $125,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in eliciting, documenting, and managing business and functional requirements within Agile frameworks, while effectively communicating with both technical and non-technical stakeholders. Proficient in analyzing operational processes and recommending improvements to enhance user experience and efficiency.

Highest-signal resume keywords
Business Requirements ElicitationAgile Methodologies (Scrum, SAFe)Jira, Confluence, Azure DevOpsAnalytical and Problem-Solving SkillsUAT Planning and Execution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Business AnalysisFunctional Requirements ManagementProcess DocumentationWorkflow DiagramsIncident ManagementDefect TrackingChange ManagementSDLC Best PracticesOperational DocumentationRoot Cause Analysis
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationOrganizational SkillsCollaborationFacilitation
Tools & Technologies
JiraConfluenceAzure DevOpsAgile Lifecycle ToolsRequirements Management Platforms
Certifications & Qualifications
CBAPPMI-PBAAgile Business Analyst Certification
Industry Keywords
CMSHIOSHHSFederal Civilian AgenciesO&M ContractsEnterprise Software ApplicationsHealthcare Regulatory SystemsPublic Trust DesignationUser Acceptance TestingProduction Support

Tech Stack

Tools & technologies
AzureSDLC

About the role

Key responsibilities & impact
  • Support CMS Health Insurance Oversight System (HIOS) operations and maintenance, production support, user support, and incremental enhancements
  • Elicit, analyze, document, and validate business, functional, and non-functional requirements
  • Develop user stories, acceptance criteria, process documentation, workflow diagrams, and functional specifications
  • Analyze enhancement requests, production issues, and operational processes to identify efficiency and user-experience improvements
  • Maintain complete, traceable, testable requirements and supporting documentation throughout the Agile lifecycle
  • Investigate production issues, customer-reported defects, and operational questions
  • Collaborate with technical teams to reproduce issues, clarify expected behavior, and document business impacts
  • Prioritize defects and enhancement requests based on business value and operational needs
  • Participate in root cause analysis and recommend process or system improvements
  • Maintain operational documentation, knowledge articles, and user-facing documentation
  • Participate in Agile ceremonies including backlog refinement, sprint planning, daily standups, sprint reviews, and retrospectives
  • Partner with Product Owners to refine and prioritize product backlogs
  • Support UAT planning, execution, and validation
  • Verify completed functionality satisfies documented business requirements
  • Serve as liaison between CMS stakeholders and cross-functional technical teams
  • Facilitate requirements-gathering sessions, workshops, and stakeholder meetings
  • Communicate business needs, priorities, risks, and project status to technical and non-technical audiences
  • Produce business requirements, process flows, decision logs, release documentation, and training materials
  • Recommend improvements to business processes, operational workflows, and support procedures

Requirements

What you’ll need
  • Ability to obtain and maintain a Moderate Risk Public Trust designation
  • Bachelor's degree in Business, Information Systems, Computer Science, or related field (or equivalent professional experience)
  • 3–5 years of experience as a Business Analyst supporting enterprise software applications
  • Experience eliciting, documenting, and managing functional and business requirements
  • Experience supporting Agile software delivery teams using Scrum or SAFe methodologies
  • Strong analytical, organizational, and problem-solving skills
  • Excellent written and verbal communication skills across technical and business audiences
  • Experience using Jira, Confluence, Azure DevOps, or similar collaboration and requirements management platforms
  • Experience supporting CMS, HHS, or other federal civilian agencies preferred
  • Familiarity with HIOS or similar healthcare regulatory systems preferred
  • Experience supporting O&M contracts, production support, or enterprise application sustainment preferred
  • Experience with incident management, defect tracking, and change management processes preferred
  • Understanding of SDLC best practices and federal IT governance preferred
  • Experience supporting UAT and release validation activities preferred
  • CBAP, PMI-PBA, or Agile Business Analyst certification preferred

Benefits

Comp & perks
  • Annual bonus opportunity
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • PTO
  • Company-paid life insurance
  • Generous 401(k) match program
  • Purpose-driven work supporting the public good
  • Calm company culture without artificial urgency, facetime, or workaholism