IT – Business Operations Specialist

PLUS Communications

. Provide technical assistance and support for IT requests and issues involving computer systems, software, hardware, and business application access .

Posted 10/13/2026full-timeArlington • Virginia • United StatesMid-LevelSenior💰 $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support and operations, with a strong focus on Microsoft 365 tools and service ticket management systems. Capable of managing technical support, ensuring system reliability, and communicating effectively across all organizational levels.

Highest-signal resume keywords

Help Desk ExperienceMicrosoft 365 ProficiencyService Ticket Management SystemsTechnical SupportOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical AssistanceSystems AdministrationIT Compliance StandardsAV Systems SupportTroubleshootingOperational SupportIT Infrastructure ManagementProject Management

Soft Skills

Attention to DetailVerbal CommunicationWritten CommunicationAdaptabilityConfidentiality

Tools & Technologies

JiraServiceNowZendeskMicrosoft OutlookMicrosoft TeamsMicrosoft SharePointMicrosoft OneDrive

Certifications & Qualifications

Bachelor’s DegreeTechnical Certifications

Industry Keywords

IT SupportBusiness Application AccessEnd-User Assets ManagementOperational Efficiency

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Provide technical assistance and support for IT requests and issues involving computer systems, software, hardware, and business application access
Lead IT orientation sessions for new employees
Oversee offboarding of end-user assets and accounts
Set up and support conference-room AV systems, including for client-level meetings
Support hardware and software enhancement projects and troubleshooting
Serve as the primary internal contact between PLUS Communications and the parent company IT team
Address user needs and maintain IT compliance standards
Provide ad hoc operational support across the organization
Manage and optimize IT infrastructure and operations
Oversee technical support, systems administration, and business operations initiatives
Maintain system reliability and security
Provide strategic technical support to staff
Collaborate with leadership to improve operational efficiency

Requirements

What you’ll need

3–4 years of help desk experience
Bachelor’s degree or equivalent technical certifications
Proficiency with Microsoft 365, including Outlook, Teams, SharePoint, OneDrive, and related tools
Experience with service ticket management systems such as Jira, ServiceNow, Zendesk, or similar
Meticulous attention to detail
Strong organizational skills
High-level verbal and written communication skills
Ability to explain technical concepts to non-technical audiences
Ability to work and communicate with individuals at all levels and with external vendors and contacts
Ability to prioritize and meet deadlines while managing multiple concurrent requests and projects
Ability to maintain confidentiality and discretion when handling sensitive information
Ability to work independently on IT projects with minimal supervision
Adaptability to environmental changes
Ability to communicate technical updates effectively across organizational levels

Benefits

Comp & perks

Opportunity for a year-end bonus
Medical insurance
Dental insurance
Vision insurance
401(k)
Life insurance
Paid parental leave
Paid vacation
Paid sick leave
Hybrid work environment
Overtime pay eligibility for non-exempt work