Customer Service Coordinator

Pluxee

. Lead and develop the Transit Benefits Customer Service team, ensuring high performance and quality deliverables .

Posted 10/15/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Customer Service teams within the Transit Benefits segment, focusing on operational metrics, SLAs, and continuous improvement initiatives. Proficient in data analysis and reporting to enhance service excellence and operational efficiency.

Highest-signal resume keywords

Customer Service Team ManagementOperational Metrics ManagementTransit Benefits KnowledgeAdvanced Excel SkillsContinuous Improvement Focus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ManagementOperational Metrics TrackingSLA ManagementData AnalysisPerformance Reporting

Soft Skills

CollaborationTraining and DevelopmentAnalytical Thinking

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Transit BenefitsOperational ProcessesService ExcellenceProcess Optimization

About the role

Key responsibilities & impact

Lead and develop the Transit Benefits Customer Service team, ensuring high performance and quality deliverables
Track operational metrics, SLAs, and performance results, proposing continuous improvement initiatives
Ensure service excellence and the best possible experience for customers and partners
Collaborate with the Sales, Implementation, and other internal teams to ensure operational success
Monitor implementations, support tickets, and critical requests, ensuring agreed-upon deadlines are met
Conduct feedback sessions, checkpoints, and training to support team development
Identify opportunities to optimize processes and improve operational efficiency
Prepare and present management reports and performance indicators to support decision-making
Ensure the accurate recording and follow-up of interactions with customers and partners

Requirements

What you’ll need

Proven experience managing Customer Service teams
Experience managing operational metrics, SLAs, and quality
Experience in the Transit Benefits segment, with knowledge of its operational processes, routines, and specific requirements (mandatory)
Bachelor’s degree completed
Advanced Excel skills
Analytical profile with a focus on results and continuous improvement
Availability to work on-site
Easy access to the Pinheiros area
Working hours: Monday to Thursday, 8:00 a.m. to 6:00 p.m., and Friday, 8:00 a.m. to 5:00 p.m.

Benefits

Comp & perks

Meal voucher
Food allowance
Medical and dental insurance
Life insurance
Wellhub
Psychological, social, and assistance support for employees and dependents through Optum
Work-from-home allowance
PPLR (profit-sharing and results-based bonus), in accordance with the applicable policy