Mental Health Patient Coordinator

PM Pediatric Care

. Coordinate appointments with providers for patients, referring physicians, and facilities across multiple states .

Posted 11/6/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient appointments and managing insurance eligibility while providing exceptional customer service. Proficient in maintaining patient information and resolving billing inquiries effectively.

Highest-signal resume keywords

Insurance Eligibility ExperienceBilingual Spanish SpeakingBachelor's DegreeAttention To DetailStrong Organizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment CoordinationInsurance Coverage CommunicationBilling Inquiry HandlingPayment ProcessingPatient Information Maintenance

Soft Skills

Customer ServiceTeam CollaborationMulti-taskingPrioritizationProblem Escalation

Tools & Technologies

Eligibility SystemsOnline WebsitesPhone Communication

Industry Keywords

Insurance ProtocolsFinancial ResponsibilitiesPatient NeedsQuality StandardsProductivity Standards

About the role

Key responsibilities & impact

Coordinate appointments with providers for patients, referring physicians, and facilities across multiple states
Communicate insurance coverage, financial responsibilities, and appointment date/time information to patients and staff
Provide warm, friendly, and excellent customer service to patients, referral sources, and staff members
Schedule, reschedule, and cancel initial and subsequent appointments accurately
Provide information regarding services to physicians and other callers
Respond promptly to patient, provider, and team member requests
Maintain and update patient information and working knowledge of insurance protocols
Use eligibility systems, online websites, or phone calls to determine insurance benefits
Explain benefits and financial obligations to patients and guarantors
Handle billing inquiries, collect out-of-pocket payments, and process payments accurately
Communicate insurance issues and work with billing teams to correct coverage issues
Maintain insurance panels and obtain approval for schedule changes or cancellations
Meet goals and objectives assigned by management
Escalate problems to management and complete other duties based on patient needs

Requirements

What you’ll need

Experience with insurance eligibility
Bilingual Spanish speaking preferred
Bachelor’s degree preferred
Attention to detail is a requirement
Strong organizational skills
Ability to multi-task and prioritize
Ability to work well with others in a team-driven environment
Ability to adhere to quality and productivity standards
Ability to work Mondays–Fridays, 11:00am–7:00pm EST

Benefits

Comp & perks

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