Mental Health Patient Coordinator

PM Pediatric Care

. Coordinate all appointments with providers for patients, referring physicians, and facilities across multiple states .

Posted 9/17/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient appointments and managing insurance eligibility while providing exceptional customer service. Proficient in maintaining accurate patient information and effectively communicating financial responsibilities and insurance benefits.

Highest-signal resume keywords

Insurance Eligibility ExperienceBilingual SpanishAttention To DetailStrong Organizational SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingInsurance Benefits DeterminationBilling Inquiry HandlingPayment ProcessingPatient Information Management

Soft Skills

Team CollaborationMulti-taskingPrioritizationEffective CommunicationProblem Escalation

Tools & Technologies

Eligibility SystemsPractice Scheduling Tools

Industry Keywords

Patient CoordinationInsurance ProtocolsFinancial ResponsibilitiesQuality StandardsProductivity Standards

About the role

Key responsibilities & impact

Coordinate all appointments with providers for patients, referring physicians, and facilities across multiple states
Communicate key information to patients and staff, including insurance coverage, financial responsibilities, and appointment dates/times
Provide warm, friendly, and excellent customer service to patients, referral sources, and staff
Schedule, reschedule, and cancel initial and subsequent appointments accurately using practice scheduling protocols and tools
Provide accurate and courteous information regarding services to physicians and other callers
Respond effectively and promptly to patient, provider, and team member requests
Maintain and update patient information and working knowledge of insurance protocols
Determine insurance benefits using eligibility systems, online websites, or phone calls
Explain benefits and financial obligations to patients and/or guarantors
Handle billing inquiries, collect out-of-pocket payments, and process payments accurately
Communicate insurance issues and work with billing teams to correct coverage issues
Maintain insurance panels and obtain approval for schedule changes or cancellations
Meet goals and objectives assigned by management
Escalate problems to management and complete other duties based on patient needs
Adhere to quality and productivity standards

Requirements

What you’ll need

Experience with insurance eligibility
Bilingual Spanish required
Attention to detail required
Strong organizational skills
Ability to multi-task and prioritize
Ability to work well with others in a team-driven environment