Mental Health Patient Coordinator

PM Pediatric Care

. Coordinate appointments with providers for patients, referring physicians, and facilities across multiple states .

Posted 10/14/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in coordinating patient appointments, managing insurance eligibility, and providing exceptional customer service. Proficient in handling billing inquiries and maintaining accurate patient information while adhering to quality standards.

Highest-signal resume keywords

Insurance Eligibility ExperienceBilingual Spanish SpeakingAttention To DetailStrong Organizational SkillsCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment CoordinationInsurance Benefit ExplanationBilling Inquiry HandlingPayment ProcessingPatient Information Management

Soft Skills

MultitaskingTeam CollaborationPrioritization

Tools & Technologies

Eligibility SystemsOnline Insurance Websites

Industry Keywords

Patient SchedulingInsurance Coverage CommunicationFinancial Responsibility ExplanationQuality Standards Adherence

About the role

Key responsibilities & impact

Coordinate appointments with providers for patients, referring physicians, and facilities across multiple states
Communicate insurance coverage, financial responsibilities, and appointment information to patients and staff
Provide warm, friendly, and excellent customer service
Schedule, reschedule, and cancel initial and subsequent appointments according to scheduling protocols
Provide information about services to physicians and callers
Respond promptly to patient, provider, and team member requests
Maintain and update patient information and knowledge of insurance protocols
Determine insurance benefits using eligibility systems, online websites, or phone calls
Explain benefits and financial obligations to patients and guarantors
Handle billing inquiries, collect out-of-pocket payments, and process payments
Communicate insurance issues and work with billing teams to correct coverage issues
Maintain insurance panels
Obtain approval for schedule changes or cancellations
Meet management-assigned goals and objectives
Escalate problems to management
Complete other duties based on patient needs
Adhere to quality and productivity standards

Requirements

What you’ll need

Experience with insurance eligibility
Bilingual Spanish speaking preferred
Attention to detail a requirement
Strong organizational skills
Ability to multitask and prioritize
Ability to work well with others in a team-driven environment
Bachelor’s degree preferred
Ability to work Mondays–Fridays, 9:00am–5:00pm EST