Mental Health Patient Coordinator

PM Pediatric Care

. Coordinate appointments with providers for patients, referring physicians, and facilities across multiple states .

Posted 10/14/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating patient appointments, managing insurance eligibility, and providing exceptional customer service. Proficient in handling billing inquiries and maintaining accurate patient information while adhering to quality standards.

Highest-signal resume keywords

Insurance Eligibility ExperienceBilingual Spanish SpeakingBachelor’s DegreeStrong Organizational SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment CoordinationInsurance VerificationBilling ProcessingPatient Information ManagementFinancial Obligation Explanation

Soft Skills

Customer ServiceMultitaskingTeam CollaborationProblem EscalationPrioritization

Tools & Technologies

Eligibility SystemsOnline Insurance WebsitesPayment Processing Systems

Industry Keywords

Patient SchedulingInsurance CoverageFinancial ResponsibilitiesQuality StandardsProductivity Standards

About the role

Key responsibilities & impact

Coordinate appointments with providers for patients, referring physicians, and facilities across multiple states
Communicate with patients and staff regarding insurance coverage, financial responsibilities, and appointment details
Schedule, reschedule, and cancel patient appointments according to practice protocols
Provide customer service and information to patients, physicians, referral sources, and callers
Maintain and update patient information and insurance protocols
Verify insurance benefits using eligibility systems, online websites, or phone calls
Explain benefits and financial obligations to patients and guarantors
Handle billing inquiries, collect out-of-pocket payments, and process payments
Communicate insurance issues and work with billing teams to correct coverage problems
Maintain insurance panels
Obtain approval for schedule changes or cancellations
Meet management-assigned goals and objectives
Escalate problems to management and complete other duties based on patient needs

Requirements

What you’ll need

Experience with insurance eligibility
Bilingual Spanish speaking preferred
Bachelor’s degree preferred
Attention to detail
Strong organizational skills
Ability to multitask and prioritize
Ability to work well with others in a team-driven environment
Ability to adhere to quality and productivity standards
Availability to work Tuesdays–Saturdays, 9:00am–5:00pm EST

Benefits

Comp & perks

Full-time schedule
Remote work arrangement
Spanish-speaking opportunity/preference