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About the role
Key responsibilities & impact- Partner with Account Executives to lead presales conversations on Avaya solutions
- Consult with clients to understand business objectives, use cases, and technical requirements
- Develop an approved training plan to maintain knowledge of the latest technology and how it benefits the customer
- Maintain strong relationships with clients, technology partners, and vendors
- Communicate proactively and effectively with customers
- Provide training, webinars, and whitepapers as necessary to establish Cerium as the technology leader in the given area
- Design tailored solutions, proposals, presentations, and Statements of Work (SOWs) for seamless delivery handoff
- Manage activities in Dynamics 365 CRM, including updating opportunities, tracking deal stages, and recording key client interactions
- Periodically forecast opportunities to keep sales, implementation, and services leadership aware of opportunities in relevant technical areas
- Support customer-facing events, user groups, and conferences as needed
Requirements
What you’ll need- 7+ years related experience
- Skilled at explaining complex technical ideas to non-technical clients
- Experience with solution selling and consultative sales across various industries
- Background in technology sales or presales engineering
- Strong knowledge of the Avaya portfolio and partner programs
- Excellent communicator and presenter, able to clarify complex topics in a clear and concise way
- Ability to travel up to 30%
- Working knowledge of Avaya design process and tools, e.g.: PLDS, registration, records administration (Preferred)
- Experience with Genesys, Zoom CX, Webex Contact Center or other CCaaS offerings (Preferred)
Benefits
Comp & perks- Medical, dental and vision Insurance
- Basic term life and AD&D insurance (fully paid for by the company)
- Paid time off annually: 15 days of PTO and 9 paid holidays
- 401(k) Plan and Employer Matching Contribution of 4%
- Wellness program that includes up to $500 in cash awards
- Employee Assistance Program