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PMWorks

Implementation Engineer – Unified Communications, Contact Center Solutions

PMWorks

. Deploy and maintain Unified Communications Solutions .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $95,000 - $130,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates extensive expertise in managing and implementing Avaya Aura solutions, including upgrades and troubleshooting, while ensuring compliance with voice security standards. Proficient in integrating Microsoft Teams Calling and managing Carrier Voice Networks to achieve optimal customer outcomes.

Highest-signal resume keywords
Avaya Aura ManagementMicrosoft Teams CallingSession Border Controller ExperienceCarrier Voice Network ManagementVoice Security Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Avaya Aura SuiteCommunication ManagerApplication Enablement ServicesSystem ManagerSession ManagerSession Border ControllerAADSMessagingSIP Circuit ConfigurationE911 Compliance
Soft Skills
Strong Communication SkillsAnalytical SkillsCollaboration SkillsProblem-Solving SkillsPrioritization Skills
Tools & Technologies
Genesys CloudGenesys EngageDirect Routing
Industry Keywords
Unified Communications SolutionsTelephony EnvironmentFraud DetectionThird-Party Telephony IntegrationsOn-Call Rotation

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Deploy and maintain Unified Communications Solutions
  • Partner with Solution Architects and Project Managers to implement net-new solutions
  • Perform upgrades and troubleshoot customer issues to achieve successful customer outcomes
  • Install, upgrade and troubleshoot the Avaya Aura suite, including Communication Manager, Application Enablement Services, System Manager, Session Manager, Session Border Controller, AADS, and Messaging
  • Assess existing customer systems and provide feedback on migration or upgrade level of effort
  • Integrate Avaya Aura with call center solutions as needed
  • Configure SIP circuits between Aura and SBCs such as AudioCodes
  • Support Microsoft Teams Calling using Direct Routing
  • Oversee Carrier Voice Network Management and third-party connectivity
  • Perform infrastructure patching and maintenance to ensure a secure and stable telephony environment
  • Configure E911 as required for compliance with FCC rules
  • Collaborate with the managed services team to support complex customer issues and P1 tickets
  • Travel for customer meetings, discovery sessions, manufacturer events, internal meetings, conferences, and on-site work as required

Requirements

What you’ll need
  • 5+ years of experience managing enterprise voice systems
  • Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging)
  • Hands-on experience with Session Border Controllers
  • Strong understanding of Microsoft Teams Calling with Direct Routing
  • Experience with Genesys Cloud and Genesys Engage platforms
  • Familiarity with Carrier Voice Network Management
  • Knowledge of voice security, fraud detection, and third-party telephony integrations
  • Willingness to support on-call rotation, including after-hours and weekends
  • Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement
  • Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills
  • Willingness to travel
  • AADS integration experience with SSO / AD for Remote Worker is highly desirable
  • Experience managing complex Avaya IP Network regions is highly desirable
  • Candidates cannot be located in NY, NJ, CT, DC, MA, RI or IL

Benefits

Comp & perks
  • Medical, dental and vision Insurance
  • Basic term life and AD&D insurance (fully paid for by the company)
  • Paid time off annually: 15 days of PTO and 9 paid holidays
  • 401(k) Plan and Employer Matching Contribution of 4%
  • Wellness program that includes up to $500 in cash awards
  • Employee Assistance Program
  • Fully remote work arrangement