Supervisor I – Business Success Team

PODS

. Lead day-to-day operations across Corporate Relocation, Business Support, and account management .

Posted 10/30/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $68,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing day-to-day operations, coaching teams, and driving performance through KPIs in a metrics-driven environment. Proficient in logistics and account management, with a focus on customer relationships and process improvement.

Highest-signal resume keywords

Team LeadershipKPI ManagementCoaching and MentoringCRM ProficiencyLogistics Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI MonitoringAccount ManagementPerformance DocumentationOperational CoordinationInvoice ApprovalProcess ImprovementReal-Time Queue MonitoringWorkforce Management

Soft Skills

Solution-First ApproachClear CommunicationCustomer Relationship Building

Tools & Technologies

CRM ToolsSalesforceChat Platforms

Industry Keywords

Corporate RelocationB2BB2CLogisticsMoving and StorageHome Services

About the role

Key responsibilities & impact

Lead day-to-day operations across Corporate Relocation, Business Support, and account management
Monitor new orders, incoming business, workload, and shift coverage
Serve as escalation point and resolve complex customer and company issues
Coach direct reports bi-weekly on accounts, projects, quality, productivity, and growth goals
Own team KPIs, performance conversations, goal setting, documentation, and HR partnership
Validate and approve third-party service invoices
Onboard and ramp new hires
Support rollouts of new tools and processes
Provide leadership with weekly updates on performance, risks, staffing, and key account issues
Manage a portfolio of commercial accounts, including scheduling, logistics, billing, invoicing, rebate and program tracking, and operational coordination
Handle complex, seasonal, and high-volume orders
Participate in account reviews by phone or onsite
Build customer- and profit-focused relationships
Apply account insights to team coaching and process improvement

Requirements

What you’ll need

Experience leading, mentoring, or training others, formal or informal
Comfort in a metrics-driven environment across voice and chat/messaging channels
Working knowledge of KPIs such as AHT, FCR, CSAT, and adherence
Strong coaching instincts and ability to deliver clear, real-time feedback
Calm, solution-first approach to de-escalation
Proficiency with CRM tools (Salesforce or similar), phone, and chat platforms
High school diploma required
Background in logistics, moving and storage, home services, or a similar B2B/B2C industry
Familiarity with real-time queue monitoring and workforce management tools