Customer Service Representative

Point C

. Create a welcoming experience by authentically engaging every caller, every time .

Posted 9/22/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and problem-solving in a healthcare context. Proficient in handling high call volumes while ensuring compliance and ethical conduct.

Highest-signal resume keywords

Customer Service ExperienceHealthcare Account ManagementStrong Communication SkillsMicrosoft Office ProficiencyMedical Billing/Coding Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceHealthcare Account ManagementMedical BillingCodingMultitasking

Soft Skills

Effective CommunicationGenuine EngagementTeam CollaborationProblem-Solving

Tools & Technologies

Microsoft Office

Certifications & Qualifications

Medical Billing/Coding Certification

Industry Keywords

TPAPayer SettingSelf-Funded PlansComplianceEthical Conduct

About the role

Key responsibilities & impact

Create a welcoming experience by authentically engaging every caller, every time
Make a connection with customers through friendly and genuine conversation throughout each call
Interact with team and co-workers in a supportive and purpose-driven environment
Answer questions about customers’ healthcare accounts thoroughly and accurately
Listen to callers’ needs and provide appropriate solutions
Demonstrate ethical conduct, safety, and compliance
Handle 35–50+ inbound and outbound phone calls per day
Work closely with claim staff to make warranted adjustments to claims
Perform other duties based on business needs

Requirements

What you’ll need

2+ years of customer service experience; 1+ years in a TPA or payer setting
Experience with self-funded plans preferred
Bachelor’s degree or medical billing/coding certification
Additional TPA or payer experience
Strong communication, multitasking, and computer skills (Microsoft Office)
Ability to work remotely and handle prolonged computer-based tasks

Benefits

Comp & perks

Comprehensive medical, dental, vision, and life insurance coverage
401(k) retirement plan with employer match
Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
Paid time off (PTO) and disability leave
Employee Assistance Program (EAP)