Customer Service Representative

Point C

. Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries .

Posted 10/6/2026full-timeRemote • United StatesJunior💰 $35,000 - $40,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within benefits administration, healthcare, or insurance, with strong communication skills to convey complex information clearly. Proficient in utilizing benefit administration platforms and CRM systems while maintaining confidentiality and attention to detail.

Highest-signal resume keywords

Customer Service ExperienceBenefits Administration KnowledgeAlegeus Platform ProficiencyStrong Communication SkillsCRM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceBenefits AdministrationConsumer-Directed BenefitsMicrosoft OfficeAdobe ReaderCRM SystemsCall TrackingDocumentationMultitaskingAttention to Detail

Soft Skills

ProfessionalismEmpathyOrganizational SkillsClarity in CommunicationTeam Orientation

Tools & Technologies

AlegeusEldoradoCSIpackZendeskCall Tracking System

Industry Keywords

HIPAA ComplianceHealthcareInsuranceBenefits AdministrationFSAHRAHSADCA

About the role

Key responsibilities & impact

Provide support to participants and clients regarding eligibility, benefits, claims, and general plan inquiries
Respond to inbound calls and emails with professionalism, empathy, and clarity
Document all customer interactions accurately in the call tracking system
Navigate and utilize multiple systems and tools to assist customers
Translate internal processes into clear, understandable information
Maintain confidentiality in accordance with HIPAA standards
Contribute to a positive, team-oriented environment

Requirements

What you’ll need

High school diploma or equivalent required
1-2 years of customer service experience, preferably within benefits administration, healthcare, insurance, or a related field
Experience with consumer-directed benefits (FSA, HRA, HSA, DCA) strongly preferred
Strong written and verbal communication skills with the ability to communicate complex benefit information clearly and effectively
Experience with Alegeus (Wealthcare), Eldorado, or similar benefit administration platform preferred
Familiarity with CSIpack preferred (training provided)
Experience working in a CRM or Ticketing platform such as Zendesk
Proficient in Microsoft Office (Outlook, Excel) and Adobe Reader
Ability to educate members on available self-service options, including the member portal, when applicable
Ability to manage multiple priorities while maintaining accuracy, professionalism, and service-level expectations
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced, remote environment

Benefits

Comp & perks

Comprehensive medical, dental, vision, and life insurance coverage
401(k) retirement plan with employer match
Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
Paid time off (PTO) and disability leave
Employee Assistance Program (EAP)