Intake Coordinator

Point32Health

. Respond to provider queries and enter administrative authorization data into the computer system .

Posted 11/12/2026full-timeRemote • United StatesJuniorMid-Level💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in data entry and management within clinical and company databases, ensuring accurate documentation and coordination of services. Exhibits strong customer service skills and the ability to resolve complex issues while managing multiple priorities effectively.

Highest-signal resume keywords

Data Entry ProficiencyCustomer Service SkillsManaged Care ExperienceOrganizational SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDocumentation ManagementReferral CoordinationUtilization ManagementEligibility Research

Soft Skills

Communication SkillsInterpersonal SkillsAttention to DetailAbility to Manage Priorities

Tools & Technologies

Clinical DatabasesCompany DatabasesTelephone SystemsPC/Keyboard

Certifications & Qualifications

Associates Degree

Industry Keywords

Managed CareHealth IndustryCustomer ServiceProvider Coordination

About the role

Key responsibilities & impact

Respond to provider queries and enter administrative authorization data into the computer system
Maintain documentation and files supporting member care, customer service, and departmental functions
Enter referral and authorization information into the computer system
Facilitate coordination of services for incoming referrals and authorizations
Receive authorization requests via fax, portal, and telephone and create events or transactions for utilization management review
Contact provider offices for additional clinical information
Research member eligibility and primary care selection
Document telephone calls, inquiries, admissions, referrals, messages, forms, and logs
Work with providers and internal members to resolve complex and urgent issues
Involve appropriate departments in issue resolution
Enter authorization requests for inpatient stays and outpatient requests as needed
Represent Medical Management in applicable activities and system user groups
Attend organization-wide and department meetings
Maintain professional growth through self-directed learning and professional, civic, and community involvement
Perform other duties assigned by Intake and Outreach Coordination leadership

Requirements

What you’ll need

Associates’ degree or equivalent relevant work experience
Two plus years of experience in a business environment
Managed care/health industry environment experience preferred
Exceptional internal and external customer service skills
Ability to work in clinical and company databases
Excellent verbal and written communication skills
Proficiency and accuracy in performing data entry tasks in multiple applications
Ability to identify urgent situations and follow appropriate protocol
Ability to manage multiple priorities and operate independently and in partnership with other departments
Strong organizational and problem-solving skills
Attention to detail
Excellent interpersonal skills
Ability to work under normal office conditions and from home as required
Ability to use a telephone/headset and PC/keyboard simultaneously and sit for extended durations

Benefits

Comp & perks

Medical, dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development, individual & family health, and financial health
Variable pay eligibility