Accounts Receivable Escalations Analyst

PointClickCare

. Prepare demand letters, termination letters and final collection notices for Senior Care accounts, QuickMar, Pharmacy and other business streams .

Posted 10/9/2026full-timeMississauga • CanadaMid-LevelSenior💰 CA$56,000 - CA$62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in accounts receivable management, including preparing demand letters, analyzing customer scenarios, and developing payment plans. Strong communication and negotiation skills are essential for effectively managing escalated accounts and collaborating with cross-functional teams.

Highest-signal resume keywords

Accounts Receivable ExperienceFinancial AnalysisNegotiation SkillsMicrosoft Excel ProficiencyAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demand Letter PreparationCustomer Account ReconciliationPayment Plan DevelopmentInvoice AnalysisCredit Note Preparation

Soft Skills

Conflict ResolutionAttention to DetailEffective CommunicationCoaching SkillsDiplomatic Skills

Tools & Technologies

Microsoft WordMicrosoft Excel

Industry Keywords

Accounts ReceivableSenior CareUS Health Care SystemCustomer CommunicationPayment Inquiries

About the role

Key responsibilities & impact

Prepare demand letters, termination letters and final collection notices for Senior Care accounts, QuickMar, Pharmacy and other business streams
Investigate and analyze customer scenarios
Maintain accurate customer files and correspondence for escalated customers
Report account status to the AR Escalations Manager and management
Assist with developing payment plans and collection solutions for outstanding balances
Manage internal and external communications related to escalated accounts
Support collection activities for a portfolio of low-dollar customer accounts
Communicate with customers about collection issues, actions, payment inquiries and invoicing
Identify billing issues through research and regular reconciliation
Prepare monthly account breakdowns and analyses
Compile invoice copies, credits and unapplied payment details
Prepare and reconcile accounts, unapplied credit balances and credit notes
Coordinate monthly pre-authorized payments with customers and the Payments team
Participate in customer and internal partner conference calls supporting recovery of past-due invoices
Support onboarding of new team members and coordinate co-op assignments
Perform ad hoc tasks supporting AR Escalations and AR Digital team objectives

Requirements

What you’ll need

Prior experience in finance is required
Accounts receivable experience preferred
High level of moral judgment for handling confidential information and monetary transactions
Strong diplomatic, negotiation and conflict resolution skills
Effective attention to detail and high degree of accuracy managing reconciliations
Strong verbal and written communication skills
Ability to work effectively in a cross-functional environment
Demonstrated experience championing change in a fast-paced environment
Experience coaching within a diverse team and in a business-to-business environment
Sound analytical thinking, planning, prioritizing and execution skills
Excellent computer skills with strong working knowledge of Microsoft Word and Excel
Working understanding of the US Health Care system would be a benefit
Ability to reside within commutable distance of the specified office/location

Benefits

Comp & perks

Benefits starting from Day 1
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition
Bonus
Overtime eligibility
Flexible work arrangements for hybrid roles
In-office events and team meetings