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PointClickCare

Process Analyst

PointClickCare

. Partner with senior leaders and cross-functional stakeholders to analyze systems and operational procedures .

Posted 9/21/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$89,900 - CA$99,900 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in process analysis and improvement, leveraging AI and automation to enhance business performance. Skilled in facilitating stakeholder engagement and managing cross-functional projects to achieve strategic objectives.

Highest-signal resume keywords
Process AnalysisBusiness Process ImprovementStakeholder EngagementProject ManagementAI Implementation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Process MappingWorkflow DesignBusiness Requirements DocumentationGap AnalysisImpact Analysis
Soft Skills
FacilitationCommunicationRelationship BuildingOrganizational SkillsProblem-Solving
Tools & Technologies
SalesforceGainsightService CloudKantataMS CoPilotMiroClaude
Industry Keywords
SaaSBusiness Process ManagementProject ManagementStrategic InitiativesContinuous Improvement

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Partner with senior leaders and cross-functional stakeholders to analyze systems and operational procedures
  • Identify opportunities to improve business performance through process redesign, AI, and automation
  • Lead discovery conversations, interviews, workshops, and stakeholder walkthroughs
  • Conduct gap and impact analyses and recommend solutions
  • Collect and document business requirements
  • Create and maintain structured process maps
  • Coordinate cross-functional project teams to deliver business goals
  • Facilitate and participate in User Acceptance Testing
  • Support stakeholder alignment throughout implementation
  • Act as a process subject matter expert on high-visibility initiatives
  • Contribute to and improve the broader continuous improvement methodology

Requirements

What you’ll need
  • Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment
  • Strong facilitation and communication skills
  • Demonstrated ability to build relationships with senior and executive leadership
  • Experience designing and documenting process maps, workflows, and business requirements
  • Strong organizational, project management, and problem-solving skills
  • Knowledge of process improvement trends, methodologies, and best practices
  • Experience leveraging AI to streamline business processes
  • Experience with Salesforce, Gainsight, Service Cloud, and Kantata
  • Experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives
  • MS CoPilot, Miro, and Claude are a plus

Benefits

Comp & perks
  • Bonus
  • Benefits
  • Total rewards package