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Senior UX Researcher – 6 month contract
PointClickCare. Partner with Product and UX Design on project, opportunity, and ideation discovery plans .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading end-to-end UX research processes, including participant recruitment, study facilitation, and data analysis. Proficient in translating research findings into actionable insights and collaborating with cross-functional teams to enhance product strategy and design.
Highest-signal resume keywords
UX ResearchQualitative Research SkillsQuantitative Research SkillsResearch Strategy DevelopmentUser Interviews
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Discussion Guide DevelopmentUsability TestingPersona MappingJourney MappingData Analysis
Soft Skills
Strong Communication SkillsProject Leadership
Tools & Technologies
DovetailUser InterviewsSalesforceSurveyMonkeyQualtricsPendoFigmaMiroAI Tools
Industry Keywords
Healthcare ResearchMedical ApplicationsRegulated ApplicationsPayer ApplicationsAcute-Care ApplicationsFinancial Applications
About the role
Key responsibilities & impact- Partner with Product and UX Design on project, opportunity, and ideation discovery plans
- Identify customers and stakeholders and recommend appropriate research methodologies
- Lead end-to-end research, including participant recruitment, discussion guide development, study facilitation, analysis, synthesis, and findings sharing
- Conduct surveys, in-depth interviews, remote feedback, usability testing, and prototype-based research
- Conduct user outreach, use-case discovery, persona and journey mapping, validation, and usability studies
- Translate customer feedback and research data into actionable insights and product strategy and design recommendations
- Lead or participate in workshops
- Communicate strategic research decisions and outcomes to leadership and stakeholders
- Provide project leadership to researchers and designers
- Collaborate with subject matter experts, Customer Success, Data Science, and Customer Insights to strengthen understanding of personas, journeys, and use cases and promote research best practices
Requirements
What you’ll need- 5+ years of experience as a UX researcher or in a similar customer-focused research role
- Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field
- Ability to create research strategy and discovery plans
- Ability to develop discussion guides, select methodologies, conduct interviews and studies, and analyze and synthesize findings
- Strong qualitative and quantitative research skills
- Experience with Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, Pendo, or similar tools
- Strong written and verbal communication skills
- Ability to travel to customer sites approximately four times per year
- Experience using AI tools such as Claude and Microsoft Copilot
- Experience researching healthcare, medical, regulated, payer, acute-care, or financial applications preferred
- Experience collaborating in Figma and Miro preferred
- Ability to collaborate across Product, UX Design, Engineering, Customer Success, Data Science, Customer Insights, and internal subject matter experts preferred
Benefits
Comp & perks- Flexibility
- Growth opportunities
- Meaningful work
- In-office events including onboarding, team events, and semi-annual or annual team meetings
- Total rewards package information available from recruiter
- Reasonable accommodations available upon request
- AI training and development investment