Senior UX Researcher – 6 month contract

PointClickCare

. Plan and conduct UX research, usability studies, and mixed-method discovery .

Posted 9/18/2026contractRemote • CanadaSenior💰 CA$60 - CA$67 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in UX research methodologies, including usability testing, qualitative and quantitative analysis, and translating user feedback into actionable insights. Proven ability to collaborate across teams and lead research initiatives that inform product design and strategy.

Highest-signal resume keywords

UX ResearchQualitative Research SkillsQuantitative Research SkillsDovetailUser Interviews

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Usability TestingDiscussion Guide DevelopmentData AnalysisSynthesis of FindingsResearch Strategy Creation

Soft Skills

Strong Communication SkillsProject Leadership

Tools & Technologies

SalesforceSurveyMonkeyQualtricsPendoFigmaMiroAI Tools

Industry Keywords

Healthcare ResearchMedical ResearchRegulated ResearchPayer ResearchFinancial Application Research

About the role

Key responsibilities & impact

Plan and conduct UX research, usability studies, and mixed-method discovery
Partner with Product and UX Design to formulate discovery plans and recommend research methodologies
Identify and recruit appropriate customers, participants, and stakeholders
Lead end-to-end research, including discussion guide development, study facilitation, analysis, synthesis, and sharing findings
Conduct surveys, in-depth interviews, remote feedback, usability testing, prototype-based research, user outreach, use-case discovery, persona and journey mapping, and validation
Translate customer feedback and research data into actionable insights and strategy and design recommendations
Lead or participate in workshops and communicate strategic research decisions and outcomes to leadership
Provide project leadership to researchers and designers
Collaborate with subject matter experts, Customer Success, Data Science, and Customer Insights to strengthen persona, journey, and use-case understanding

Requirements

What you’ll need

5+ years of experience as a UX researcher or in a similar customer-focused research role
Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field
Ability to create research strategies and discovery plans
Ability to develop discussion guides, select methodologies, conduct interviews and studies, and analyze and synthesize findings
Strong qualitative and quantitative research skills
Experience translating user feedback into actionable insights
Experience with Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, Pendo, or similar tools
Strong written and verbal communication skills
Ability to travel to customer sites approximately four times per year
Experience using AI tools such as Claude and Microsoft Copilot
Healthcare, medical, regulated, payer, acute-care, or financial application research experience preferred
Experience collaborating in Figma and Miro preferred
Ability to collaborate across Product, UX Design, Engineering, Customer Success, Data Science, Customer Insights, and internal subject matter experts preferred

Benefits

Comp & perks

Remote work option with in-office events requiring travel to Mississauga and/or Salt Lake City
Flexibility, growth opportunities, and meaningful work
Training and development opportunities
Equal employment opportunity
Disability accommodations available upon request