Software Training Specialist – Clinical

. Prepare and deliver high-quality training to new and existing customers .

Posted 9/25/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$79,000 - CA$88,000 per yearWebsite

Key responsibilities & impact

Prepare and deliver high-quality training to new and existing customers
Conduct classroom and instructor-led training at company sites, industry conferences, and customer locations, both online and onsite
Coordinate and schedule training sessions, including participant and resource management
Promote adoption of online learning modules such as SmartZone
Determine individual and group training needs
Evaluate and improve training formats, materials, and delivery methods
Use AI tools to analyze learner feedback and performance data and improve training content and delivery
Maintain current curriculum and training content aligned with product updates and industry standards
Implement reinforcement strategies including spaced-learning campaigns, micro-challenges, job aids, and peer learning groups
Facilitate communities of practice, user groups, and ongoing enablement sessions
Define training expectations and assess post-training knowledge transfer
Develop, mentor, and coach customer super users through train-the-trainer programs
Maintain up-to-date training databases and content
Collaborate with Product, Support, and Customer Success teams
Identify and escalate risks related to product adoption, technology, knowledge retention, or self-learning access
Support KPIs including process compliance and customer satisfaction scores
Recommend and improve AI-native processes
Participate in educational workshops, seminars, certification, and release training
Report to the Sr Manager, Professional Services

What you’ll need

Post-secondary education, preferably in training and development, education, or a related field
Previous client-facing training experience, preferably in the software industry
Excellent communication skills, written and verbal, including explaining simple and complex technical concepts to non-technical users
Strong understanding of adult learning concepts/theories, training development techniques, and best practices
Strong software and technology aptitude and literacy
Excellent presentation skills
Experience conducting training sessions both in-person and remotely
Excellent documentation skills
Ability to work in a dynamic and fast-paced environment
Proficiency with gen-AI, including Claude and Copilot
Proficiency with Microsoft Office suite and teleconferencing solutions, including Zoom and WebEx
30% travel to customer onsite locations is required for eligibility

Comp & perks