Solutions Analyst – Financial

PointClickCare

. Provide exceptional customer experience while handling technical queries and complaints for cloud-based healthcare solutions .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing customer support for cloud-based healthcare solutions, with a strong focus on problem-solving, communication, and relationship management. Proficient in using Salesforce’s Service Cloud for documentation and issue resolution.

Highest-signal resume keywords

Customer Support ExperienceSalesforce Service CloudBilling Module KnowledgePointClickCare ExperienceHealthcare SaaS Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Web-Based Application SupportTechnical Query ResolutionDocumentation SkillsComputer LiteracyTyping Skills

Soft Skills

Interpersonal SkillsProblem-Solving SkillsCommunication SkillsRelationship ManagementMulti-Tasking Ability

Certifications & Qualifications

Degree in HealthcareDegree in ITDegree in EngineeringDegree in Business Solutions

Industry Keywords

Cloud-Based Healthcare SolutionsSenior Living FacilitiesLong Term Care ExperienceCustomer ExperienceEmerging Technologies

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Provide exceptional customer experience while handling technical queries and complaints for cloud-based healthcare solutions
Develop an in-depth understanding of Billing modules used in Senior Living facilities
Resolve customer issues via phone, email, chat, or remote sessions
Work effectively and professionally with other departments to resolve issues
Document user problems using Salesforce’s Service Cloud online problem management system
Coordinate and execute internal and external meetings to resolve problems
Stay current with product releases, AI tools, and emerging technologies relevant to healthcare SaaS
Report to the Sr Manager, Customer Support

Requirements

What you’ll need

Experience providing web-based application software support
Prior long term care experience working in a business office role
Excellent interpersonal, customer support, and problem-solving skills
Demonstrated ability to multi-task, prioritize, and manage customer expectations in an extremely fast paced and high demand environment
Strong communication, relationship management and documentation skills
High degree of computer literacy and excellent typing skills
Availability to work between 8am to 8pm weekdays, occasional weekends, and holidays as necessary
Degree in Healthcare, IT, Engineering, Business Solutions (Preferred, not required)
Prior experience using PointClickCare (Preferred, Not required)

Benefits

Comp & perks

Benefits starting from Day 1
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition
Performance based bonus
Fulltime benefits
Overtime Eligible
In-office events including onboarding, team events, and semi-annual and annual team meetings