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PointClickCare

Technical Program Manager, Technical Services – 8 Month Contract

PointClickCare

. Manage project scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSenior💰 $45 - $60 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Program Management and Project Management with a strong focus on Data Migration initiatives, capacity planning, and resource forecasting. Proficient in leveraging AI-powered tools and ensuring compliance with governance and data privacy standards.

Highest-signal resume keywords
Technical Program ManagementData Migration MethodologiesAI-Powered Tools ImplementationCapacity PlanningStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Project SchedulingResource ForecastingWorkload ManagementOperational Performance MetricsETL ProcessesData Integration ConceptsWorkflow AutomationPrompt EngineeringContinuous ImprovementRoot Cause Analysis
Soft Skills
Analytical SkillsProblem-SolvingCommunicationNegotiationOrganizational Skills
Tools & Technologies
JIRAKimbleSmartsheetConfluenceMicrosoft CopilotPower PlatformAzure AI ServicesOpenAI TechnologiesDatabricksAzure Data Lake
Certifications & Qualifications
PMPAgileScrum
Industry Keywords
Healthcare TechnologyEHREMRPharmacy SystemsClinical SystemsGenerative AIIntelligent AutomationAI GovernanceResponsible AI PracticesCustomer Delivery Environments

Tech Stack

Tools & technologies
AzureETLPMP

About the role

Key responsibilities & impact
  • Manage project scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives
  • Collaborate with Sales, Project Managers, Customer Success Managers, Resource Management, customers, and technical delivery teams
  • Support project intake, scheduling, prioritization, and delivery coordination
  • Manage project demand, resource forecasting, and capacity planning
  • Coordinate Data Migration project go-live readiness and execution
  • Monitor project portfolios and drive risk, issue, dependency mitigation and escalation
  • Maintain project requests, schedules, dashboards, operational metrics, templates, and documentation
  • Lead post-project reviews, root cause analysis, and continuous improvement initiatives
  • Implement AI-powered tools, AI agents, copilots, and intelligent automation solutions
  • Ensure adherence to governance, security, compliance, data privacy, and responsible AI practices
  • Report to the Sr Manager, Technical Services

Requirements

What you’ll need
  • Experience in Technical Program Management, Project Management, Operations Management, or a related discipline
  • Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment
  • Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics
  • Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles
  • Experience with JIRA, Kimble, Smartsheet, Confluence, or similar tools
  • Experience in production, SaaS, healthcare technology, or customer delivery environments
  • Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions
  • Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices
  • Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills
  • Exceptional organizational skills, attention to detail, and continuous improvement mindset
  • PointClickCare domain knowledge
  • Experience with healthcare technology solutions, including EHR, EMR, Pharmacy, or clinical systems
  • Experience with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI technologies, Anthropic (Claude), or comparable AI platforms
  • Experience developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions
  • Familiarity with Databricks, Azure Data Lake, and enterprise reporting solutions
  • PMP, Agile, Scrum, or related project management certifications

Benefits

Comp & perks
  • Flexibility
  • Growth opportunities
  • Meaningful work
  • In-office events including onboarding, team events, semi-annual and annual team meetings (travel required)
  • Equal employment opportunity and reasonable accommodations
  • Training and development to nurture innovation
  • AI tools supporting creativity, productivity, and decision-making