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Technical Program Manager – Technical Services
PointClickCare. Manage project scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Technical Program Management and Project Management with a strong focus on Data Migration initiatives, capacity planning, and resource forecasting. Proficient in leveraging AI-powered tools and ensuring compliance with data governance and privacy standards.
Highest-signal resume keywords
Technical Program ManagementData Migration MethodologiesCapacity PlanningAI-Powered Tools ImplementationPMP Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project SchedulingResource ForecastingETL ProcessesWorkload ManagementOperational Performance MetricsWorkflow AutomationPrompt EngineeringData Integration ConceptsRoot Cause AnalysisContinuous Improvement
Soft Skills
Analytical SkillsProblem-SolvingCommunicationNegotiationStakeholder ManagementOrganizational SkillsAttention to Detail
Tools & Technologies
JIRAKimbleSmartsheetConfluenceMicrosoft CopilotPower PlatformAzure AI ServicesOpenAIDatabricksAzure Data Lake
Certifications & Qualifications
PMPAgileScrum
Industry Keywords
Healthcare TechnologyEHREMRPharmacy SystemsClinical SystemsSaaSCustomer Delivery
Tech Stack
Tools & technologiesAzureETLPMP
About the role
Key responsibilities & impact- Manage project scheduling, capacity planning, delivery governance, and go-live readiness for Data Migration initiatives
- Collaborate with Sales, Project Managers, Customer Success Managers, Resource Management, customers, and technical delivery teams
- Coordinate project intake, scheduling, prioritization, and delivery
- Manage project demand, resource forecasting, and capacity planning
- Coordinate Data Migration project go-live readiness and execution
- Monitor project portfolios and drive risk, issue, dependency mitigation, and escalation
- Maintain project requests, schedules, dashboards, operational metrics, templates, and documentation
- Lead post-project reviews, root cause analysis, and continuous improvement initiatives
- Implement AI-powered tools, AI agents, copilots, and intelligent automation solutions
- Ensure governance, security, compliance, data privacy, and responsible AI practices
- Report to the Sr Manager, Technical Services
Requirements
What you’ll need- Experience in Technical Program Management, Project Management, Operations Management, or a related discipline
- Demonstrated experience managing project schedules, delivery commitments, stakeholder communications, and competing priorities in a customer-facing environment
- Strong understanding of capacity planning, resource forecasting, workload management, and operational performance metrics
- Knowledge of Data Migration methodologies, ETL processes, data integration concepts, and systems design principles
- Experience using JIRA, Kimble, Smartsheet, Confluence, or similar platforms
- Experience in production, SaaS, healthcare technology, or customer delivery environments
- Experience leveraging Generative AI, AI copilots, intelligent automation, or agent-based solutions
- Understanding of workflow automation, prompt engineering, AI governance, and responsible AI practices
- Strong analytical, problem-solving, communication, negotiation, and stakeholder management skills
- Exceptional organizational skills, attention to detail, and continuous improvement mindset
- Healthcare technology experience, including EHR, EMR, Pharmacy, or clinical systems
- Experience with Microsoft Copilot, Power Platform, AI Builder, Azure AI Services, OpenAI, Anthropic (Claude), or comparable AI platforms
- Experience developing, implementing, or managing AI agents, digital assistants, chatbots, or workflow automation solutions
- Familiarity with Databricks, Azure Data Lake, and enterprise reporting solutions
- PMP, Agile, Scrum, or related project management certifications
Benefits
Comp & perks- Flexibility
- Growth opportunities
- Meaningful work
- Training and development investment
- In-office events including onboarding, team events, and semi-annual and annual team meetings (travel required for remote roles)
- Equal employment opportunity and disability accommodations