Senior IT Manager

PolicyMe

. Define the vision and roadmap for the IT Support team .

Posted 11/12/2026full-timeRemote • CanadaSenior💰 CA$132,000 - CA$154,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Support Management, Information Security, and strategic decision-making while effectively communicating across various organizational functions. Proven ability to lead projects, manage IT initiatives, and ensure compliance with SOC 2 certification.

Highest-signal resume keywords

IT Support ManagementInformation SecuritySOC 2 CertificationProject LeadershipStrategic Decision-Making

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT Equipment ProvisionInventory ManagementAccess ControlProcess ImprovementSecurity RolloutsMetrics MeasurementBacklog ManagementTechnical Problem-SolvingRisk AssessmentVendor Management

Soft Skills

Emotional IntelligenceCollaboration SkillsStrategic ThinkingCommunication SkillsProblem-Solving Skills

Industry Keywords

Start-Up EnvironmentScale-Up TechnologyIT GovernanceInformation Security CommitteeRole-Based Access Control

About the role

Key responsibilities & impact

Define the vision and roadmap for the IT Support team
Communicate IT Support progress and goals to Business Operations, Engineering, Leadership, and People and Culture
Own IT equipment provision, inventory management, disposal governance, budgets, and equipment selection
Prioritize process improvements, security rollouts, bugs, and maintenance activities
Participate in the Information Security Committee
Own access control and maintenance of PolicyMe’s SOC 2 certification
Manage role-based access control and third-party vendor management
Design and execute IT support availability timelines and SLAs
Develop and manage a backlog of IT initiatives
Coordinate IT equipment and access-related issue resolution across functions
Communicate IT and information-security governance across the organization
Coordinate testing and launch readiness for patches and security releases
Measure IT Support metrics and report them to the broader organization

Requirements

What you’ll need

3-5 years of experience in IT support management, Information Security, or Engineering, preferably in a start-up or scale-up technology setting
Track record of leading projects and delivering measurable results
Ability to think and plan strategically while remaining hands-on with day-to-day tasks
Excitement about AI opportunities for IT and active learning about new applications and technologies
High emotional intelligence and exceptional collaboration skills
Comfort with technical topics and ability to work closely with engineers
Ability to identify, assess, and clearly communicate risks involving sensitive personal information
Strong problem-solving skills, including structuring ambiguous problems and managing solutions from concept to deployment
Strategic decision-making skills, including evaluating tradeoffs, data, and second- and third-order impacts

Benefits

Comp & perks

Generous PTO - 20 vacation days
A comprehensive benefits plan with premiums paid in full by PolicyMe
Investment in your professional development, including an L&D budget, AI tooling budget, performance reviews twice a year and ongoing feedback
An extremely high performing, low-ego, remote-first team
Option to work from home or PolicyMe’s Toronto-based office
Costs covered for employees to attend in-person experiential socials twice a year
Access to stock options based on performance