Content Developer, QA, Learning Development

Polymarket

. Define the QA scorecard and run weekly audits across human and AI conversations .

Posted 10/1/2026full-timeRemote • United StatesMid-LevelSenior💰 $200,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Quality Assurance, Knowledge Management, and Learning & Development, with a strong focus on building and managing programs that enhance training and compliance in regulated environments. Proven ability to lead teams, develop training materials, and implement AI-assisted QA tools to drive performance improvements.

Highest-signal resume keywords

Quality Assurance Program DevelopmentTraining Module DesignAI-Assisted QA ToolsTeam Management and DevelopmentCompliance Review Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceKnowledge ManagementLearning & DevelopmentTraining Material DevelopmentQA Score TrackingRamp Time AnalysisDeflection Rate MeasurementCSAT Impact ReportingProgram CalibrationProcess Improvement

Soft Skills

Strong Writing SkillsInterpersonal CommunicationLeadershipCollaborationProblem-Solving

Tools & Technologies

QA PlatformsLearning Management System (LMS)Help Center Content Management System (CMS)AI-Agent Knowledge Inputs

Industry Keywords

FintechCryptoRegulated Support EnvironmentBPO ManagementInternal Quality Standards

About the role

Key responsibilities & impact

Define the QA scorecard and run weekly audits across human and AI conversations
Calibrate scoring monthly with in-house and BPO teams
Build an AI-assisted QA program that reviews a larger share of conversations and drives action
Own the help center, internal knowledge base, macros, and AI-agent knowledge inputs and prompts
Design and run onboarding and ongoing training for in-house agents and BPO partners
Track ramp time and maintain consistent standards across teams
Translate QA failure patterns into training modules, updated content, or process changes
Build compliance review into QA workflows for regulated interactions and report results
Hire, develop, and manage specialists across QA, content, and L&D

Requirements

What you’ll need

6 or more years working in QA, knowledge management, or L&D inside a support organization, with real ownership over outcomes
Track record of building at least one of QA, content, or L&D from scratch, and demonstrated ability to raise the standard on the others
Experience running programs across both in-house and outsourced teams, including calibration sessions and holding BPO partners to internal quality standards
Strong writing skills for help center articles and training materials
Hands-on experience with QA platforms, an LMS, and a help center CMS
Ability to track QA scores, ramp time, deflection rates, and CSAT impact, and report on them clearly
Experience managing and developing a team of specialists
Direct experience with AI-assisted or agentic QA tools (plus)
Background in fintech, crypto, or a regulated support environment where compliance review is part of the QA process (plus)

Benefits

Comp & perks

Competitive salary & equity
Unlimited PTO
Full Health, Vision, & Dental coverage
401k match
Hardware setup: new MacBook Pro, big display, & accessories