Customer Experience Specialist

Polymarket

. Resolve user support tickets across chat, email, and social channels, handling account issues and questions about specific markets.

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $80,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong written communication skills and the ability to resolve user support issues in a fast-paced environment. Possesses a solid understanding of crypto transactions and markets, with experience using support platforms to enhance customer experience.

Highest-signal resume keywords

Customer-Facing Support ExperienceStrong Written Communication SkillsExperience With ZendeskKnowledge Of Crypto TransactionsAbility To Learn Technical Concepts Quickly

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Support ResolutionIssue InvestigationPattern IdentificationHelp Center Article DraftingTechnical Concept Learning

Soft Skills

EmpathyJudgment In Ambiguous SituationsCollaboration

Tools & Technologies

ZendeskIntercom

Industry Keywords

CryptoFintechMarket KnowledgeTrading ProductsCurrent Events

About the role

Key responsibilities & impact

Resolve user support tickets across chat, email, and social channels, handling account issues and questions about specific markets.
Investigate disputed market resolutions, gather relevant context, and escalate edge cases to the policy team with a clear summary.
Track recurring user issues, identify patterns, and write findings for the product team.
Draft and update help center articles based on recurring questions.
Monitor CX queues during high-volume events, coordinate coverage with teammates, and flag when escalation is needed.
Work cross-functionally with policy, product, and operations to resolve issues outside standard support flows.

Requirements

What you’ll need

2+ years of experience in a customer-facing support role, ideally in a high-volume or fast-moving environment.
Strong written communication skills, specifically the ability to write clear, accurate, and empathetic responses quickly and without heavy editing.
Comfort operating in ambiguous situations where the right answer isn't always documented and you have to use judgment.
Ability to learn unfamiliar technical concepts quickly, including how prediction markets resolve and how crypto transactions work.
Prior experience at a crypto or fintech company, with working knowledge of wallets, transactions, or trading products.
Hands-on experience with Zendesk, Intercom, or a comparable support platform.
Genuine interest in markets, current events, or forecasting.

Benefits

Comp & perks

Competitive salary & equity
Unlimited PTO
Full Health, Vision, & Dental coverage
401k match
Hardware setup: new MacBook Pro, big display, & accessories