Executive Community Relations Lead

Polymarket

. Triage executive escalations before they reach the public eye, assess severity, and route or resolve them quickly .

Posted 10/1/2026full-timeRemote • United StatesSenior💰 $200,000 - $250,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing executive escalations and community issues, with a strong focus on effective communication and resolution strategies. Proven ability to navigate sensitive public-facing situations while maintaining a positive brand reputation.

Highest-signal resume keywords

Executive Escalations ManagementExceptional Writing SkillsCommunity Management ExperiencePartnership with Communications TeamsFluency in Crypto-Native Communities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Executive Customer RelationsIssue ResolutionCase TrackingJudgment Call MakingPublic-Facing Issue Management

Soft Skills

Strong Ownership HabitsSharp Instincts for Tone

Tools & Technologies

XDiscordReddit

Industry Keywords

Consumer-Facing CompanyCommunity Feedback PatternsHigh-Visibility IssuesProminent TradersVocal User Base

About the role

Key responsibilities & impact

Triage executive escalations before they reach the public eye, assess severity, and route or resolve them quickly
Draft responses to high-visibility issues on X, Discord, and Reddit
Own cases involving prominent traders, creators, and public figures from first contact through resolution
Coordinate with Communications on customer-facing messaging during live incidents
Monitor community channels for emerging issues and surface them to the right teams
Brief Product and Policy on escalation and community-feedback patterns
Close prominent cases with documented resolutions and clear responses

Requirements

What you’ll need

4 or more years in executive escalations, executive customer relations, or community management at a consumer-facing company
Exceptional writing skills with sharp instincts for tone
Demonstrated experience handling sensitive, public-facing issues where the response itself carries reputational weight
Experience partnering with Communications, PR, or Community teams on coordinated responses during incidents
Strong ownership habits: tracking every case and following through to closure
Ability to make judgment calls quickly with incomplete information and stand behind them
Fluency in crypto-native or trading communities (plus)
Experience managing issues specifically on X, Discord, or Reddit at meaningful scale (plus)
Background at a consumer product with a highly vocal, opinionated user base (plus)

Benefits

Comp & perks

Equity
Unlimited PTO
Full Health, Vision, & Dental coverage
401k match
Hardware setup: new MacBook Pro, big display, & accessories