IT Help Desk Technician

Ponca Tribe of Nebraska

. Provide Level 1, Level 2, or Level 3 technical support for computer systems, software, and hardware via phone, email, help desk system, in person, or remotely .

Posted 10/22/2026full-timeUnited StatesJuniorMid-Level💰 $22 - $40 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical support across multiple tiers, including troubleshooting hardware and software issues, user account management, and system administration. Proficient in utilizing tools such as Active Directory and Office 365 while ensuring high-quality customer service and IT security.

Highest-signal resume keywords

Technical SupportTroubleshootingActive DirectoryOffice 365Customer Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingSystem AdministrationUser Account ManagementNetwork SecurityHardware InstallationSoftware InstallationRemote SupportHelp Desk SupportTechnical Issue ResolutionMultimedia Knowledge

Soft Skills

Attention to DetailCustomer ServiceMentoringCoordinationCommunication

Tools & Technologies

Microsoft Office 365Active DirectoryEntraIDRemote DesktopVPNLANWANVoIPCloud ServicesHelp Desk System

Certifications & Qualifications

Microsoft CertificationGoogle CertificationAmazon CertificationCisco CertificationHP Certification

Industry Keywords

IT Help DeskPublic Law 93-638Tribal OrganizationsNative American OrganizationsFunding Opportunities

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Provide Level 1, Level 2, or Level 3 technical support for computer systems, software, and hardware via phone, email, help desk system, in person, or remotely
Serve as the first point of contact for end users requiring technical assistance
Troubleshoot, diagnose, and resolve hardware and software issues
Provide timely customer support and escalate unresolved issues
Document issues and resolutions in the help desk system
Follow up with customers and provide training when necessary
Install and configure computer hardware, software, systems, networks, and peripherals
Provide information about IT products and services
Perform system administration for networks, servers, and software systems at Tier II
Assist with user account management at Tier II
Train, guide, and mentor help desk technicians
Oversee group policies at Tier III
Assist with Active Directory/EntraID and user permissions at Tier III
Assist with network security, backups, and improving the organization’s IT security posture at Tier III
Work with directors, managers, Ponca Tribe staff, and external entities
Perform other duties as assigned

Requirements

What you’ll need

Tier I: High School Diploma or equivalent
Tier I: Knowledge of Microsoft Office 365, Microsoft operating systems, mobile devices, networking, and multimedia
Tier I: Ability to coordinate and prioritize multiple tasks while maintaining attention to detail and quality under minimal supervision
Valid driver’s license and ability to be insured
Successful completion of drug and alcohol testing, motor vehicle, education, character, and criminal background checks
Ability and willingness to travel
Tier II: Two years of experience in a help desk technician I role or equivalent experience
Tier II: Two years of experience diagnosing and resolving basic technical issues
Prepared to provide Level 2 troubleshooting support to end users
Proven customer service and user IT issue resolution experience
Tier III: Two years of experience in a help desk technician II role or equivalent experience
Tier III: Two years of experience troubleshooting advanced technical issues
Prepared to provide Level 3 expert IT support to users
Tier III: Associate’s degree or certification from Microsoft, Google, Amazon, Cisco, HP, or another equivalent technology provider
Preferred: Associate’s or Bachelor’s degree in Computer Science or equivalent field
Preferred: Experience working on an IT help desk
Preferred: Experience using remote support tools
Preferred: Experience with Office 365, Active Directory, EntraID, remote desktop, cloud, VoIP, encryption, VPN, LAN, WAN, and wireless
Preferred: IT-relevant certifications
Preferred: One year of experience working with Native Americans or Native American organizations
Preferred: Knowledge of Public Law 93-638, Tribal organizations, and funding opportunities

Benefits

Comp & perks

Preference given to Ponca Tribe of Nebraska members or members of a federally recognized tribe
Occasional travel to other locations
Training, guidance, and mentoring opportunities across help desk tiers