Customer Success Manager

Pontosense

. Own the front end of the customer journey for home care agencies and partners .

Posted 10/26/2026full-timeToronto • CanadaMid-LevelSenior💰 CA$60,000 - CA$80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and success, with a focus on coordinating billing, shipping, and returns while ensuring high satisfaction levels. Proven ability to work collaboratively across departments such as Supply Chain, Finance, Support, Product, and Sales in a fast-paced environment.

Highest-signal resume keywords

Customer OnboardingBilling CoordinationSupply Chain CollaborationCustomer Success ManagementProcess Documentation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Problem-SolvingCommunicationTime ManagementAdaptability

Industry Keywords

Home Care AgenciesCustomer JourneyAgency FeedbackOnboarding ProcessGo-Live Speed

About the role

Key responsibilities & impact

Own the front end of the customer journey for home care agencies and partners
Onboard new agencies, provide training, and get them live on time with initial sensors in homes
Set up accounts correctly, send invoices on time, and answer billing questions
Coordinate orders, deliveries, and returns with Supply Chain
Support early adoption through check-ins and quick answers during customers' first months
Collect agency feedback and relay it to Product, Support, and Sales
Document the onboarding process and improve agency go-live speed
Reduce billing discrepancies and accelerate resolution
Track onboarding satisfaction and identify month-one customer problems

Requirements

What you’ll need

Experience requirements are not explicitly stated
Ability to own customer onboarding and early customer-success problems independently
Ability to coordinate onboarding, billing, shipping, and returns
Ability to work with Supply Chain, Finance, Support, Product, and Sales
Ability to work in a fast-paced, high-ownership environment
Ability to attend a final interview in person
Candidates must be able to work hybrid in Toronto or Waterloo, or remotely where permitted by the role

Benefits

Comp & perks

A sensor for your parents, on us
Fair pay; impact decides pay and career path, not tenure
Hybrid work in Toronto or Waterloo, with remote work if that is where you do your best work
Health, dental and vision benefits
Direct access to the leadership team
Inclusive and accessible workplace
Hiring-process accommodations for disabilities or special needs