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Junior Solutions Engineer
Pontosense. Work alongside the Solutions Lead on key accounts and the largest deals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates technical ability to onboard agencies and partners onto the company's platform while providing day-to-day technical coordination for key accounts. Capable of creating deployment guides and relaying customer feedback to product and engineering teams to ensure successful integrations.
Highest-signal resume keywords
Technical OnboardingIntegration ManagementCustomer Feedback CommunicationDeployment Guide CreationTechnical Coordination
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical OnboardingIntegration ManagementDeployment Guide Creation
Soft Skills
CommunicationProblem-SolvingAdaptability
Industry Keywords
Customer SystemsAgency IntegrationAccount ManagementTechnical Support
About the role
Key responsibilities & impact- Work alongside the Solutions Lead on key accounts and the largest deals
- Get agencies onto the company's technology
- Run integrations with agency and customer systems
- Stay close to customers throughout the life of each account
- Provide technical onboarding, training and deployment support until partners are live
- Coordinate day-to-day technical needs for the largest customers
- Support deals that grow key accounts
- Create guides, checklists and answers to accelerate future rollouts
- Relay detailed customer needs and field feedback to product and engineering
- Help ensure accounts are live, integrated and stable
- Improve and document the process for taking new agencies from signed to live
Requirements
What you’ll need- Technical ability to onboard agencies and partners onto the company's platform
- Ability to run integrations with customer systems
- Ability to provide day-to-day technical coordination for key accounts
- Ability to create deployment guides, checklists and answers
- Ability to communicate detailed customer feedback to product and engineering teams
- Willingness to work in a fast-paced, high-ownership environment
- Ability to participate in interviews including a short case and an in-person final interview
Benefits
Comp & perks- A sensor for your parents, on us
- Health, dental and vision benefits
- Hybrid work in Toronto or Waterloo, with remote work possible if that is where you do your best work
- Direct access to the leadership team
- Fair pay; impact determines pay and career path, not tenure