Patient Navigator

Porch Light Health

. Assist patients with Medicaid enrollment, renewal, and eligibility maintenance .

Posted 10/12/2026full-timeGrand Junction • Colorado • United StatesMid-LevelSenior💰 $23 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Medicaid enrollment, insurance navigation, and patient advocacy, with a strong focus on connecting patients to community resources and financial assistance programs. Proficient in managing patient interactions and coordinating care across multiple departments to enhance patient engagement and success.

Highest-signal resume keywords

Medicaid EnrollmentInsurance NavigationPatient AdvocacyCommunity Resource CoordinationFinancial Assistance Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Insurance Eligibility VerificationEOB InterpretationBenefit NavigationMedicaid ExperienceMedicare ExperienceACA Marketplace ExperienceFinancial Responsibility CommunicationCare CoordinationPatient ServicesSocial Services

Soft Skills

Problem-SolvingResource NavigationOrganizational SkillsCollaborationBuilding Trust

Certifications & Qualifications

Associate’s Degree in Human ServicesHealthcare AdministrationSocial WorkPsychologyPublic Health

Industry Keywords

Patient-Centered CareBehavioral HealthUnderserved PopulationsCommunity OrganizationsTransportation Barriers

About the role

Key responsibilities & impact

Assist patients with Medicaid enrollment, renewal, and eligibility maintenance
Conduct outreach to patients approaching Medicaid renewal deadlines
Educate patients about Medicaid requirements, workforce exemptions, reporting obligations, and other program requirements
Help patients navigate Medicare, ACA Marketplace, and other insurance options
Coordinate with Revenue Cycle and eligibility teams to address coverage concerns
Explain insurance benefits as they relate to Porch Light Health services
Educate patients about self-pay options, payment plans, scholarships, hardship assistance, and other financial resources
Assist with financial assistance applications and documentation
Assess transportation barriers and connect patients with Medicaid transportation, Uber Health, and other programs
Conduct outreach to patients who missed appointments, disengaged from care, or risk treatment interruption
Identify and address non-clinical barriers affecting treatment adherence
Partner with providers, Patient Care Coordinators, and operational teams on patient re-engagement
Connect patients with community resources for food, housing, employment, utilities, legal aid, and other social needs
Assist with SNAP and other public assistance applications and enrollment
Maintain knowledge of community resources and relationships with community organizations
Help patients access primary care, specialty care, behavioral health, telehealth, and referral services
Document patient interactions and interventions
Track benefit enrollments, transportation interventions, referrals, and re-engagement outcomes
Participate in reporting and quality improvement initiatives focused on access, retention, and patient success

Requirements

What you’ll need

Associate’s degree in Human Services, Healthcare Administration, Social Work, Psychology, Public Health, or a related field (preferred)
Equivalent combination of education, experience, and demonstrated success working with patients will be considered
Experience in healthcare, patient services, customer service, care coordination, patient advocacy, community resources, insurance navigation, or social services (preferred)
Experience supporting underserved, vulnerable, or behavioral health populations (preferred)
Proficiency in insurance eligibility verification, EOB interpretation, and benefit navigation, including deductibles, copays, coinsurance, and out-of-pocket maximums (Required)
Ability to accurately determine and communicate patient financial responsibility for services
Experience with Medicaid, Medicare, ACA Marketplace, commercial insurance, and financial assistance programs (Required)
Demonstrated ability to build trust and rapport with patients
Strong problem-solving and resource navigation skills
Ability to manage multiple patient needs simultaneously
Strong organizational and follow-up skills
Ability to work collaboratively across departments and community partners
Commitment to patient-centered care and recovery support
Ability to work 8:00am–4:30pm, Monday–Friday

Benefits

Comp & perks

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Majority remote work with occasional in-person clinic requirements
Monday–Friday schedule, 8:00am–4:30pm