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Port IO

Account Manager

Port IO

. Own renewal strategy and expansion pipeline through strategic account planning, business reviews, account expansion pipelines, and deal execution .

Posted 11/4/2026full-timeAustin • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success with a focus on driving renewals and expansion in B2B SaaS environments. Proven ability to build executive relationships and influence stakeholders while managing complex, multi-stakeholder accounts.

Highest-signal resume keywords
Account ManagementCustomer SuccessB2B SaaS ExperienceExecutive PresenceRevenue Forecasting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Renewal StrategyExpansion Pipeline ManagementNegotiating Commercial AgreementsUsage Metrics EstablishmentChurn-Risk Identification
Soft Skills
Influencing StakeholdersBuilding RelationshipsProblem Solving
Tools & Technologies
Developer ToolsDevOps
Industry Keywords
Enterprise SegmentMid-Market SegmentARRNRRTechnical Products

About the role

Key responsibilities & impact
  • Own renewal strategy and expansion pipeline through strategic account planning, business reviews, account expansion pipelines, and deal execution
  • Build and deepen multi-threaded executive relationships across CTO, VP Engineering, DevOps, Finance, and Procurement stakeholders
  • Drive customer adoption of Port, remove adoption blockers, establish usage metrics, and ensure rapid ROI
  • Diagnose platform engineering maturity, developer productivity challenges, organizational constraints, and Agentic roadmaps
  • Position Port as a strategic solution and connect technical wins to executive-level business outcomes
  • Coordinate with technical teams, R&D, and product marketing on customer success plans
  • Identify customer churn-risk signals and proactively intervene to restore momentum
  • Surface account trends, pain points, and opportunities to Product and Sales leadership to inform feature prioritization and go-to-market strategy

Requirements

What you’ll need
  • 5+ years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, ideally in Enterprise or Mid-Market segments
  • Proven track record of owning renewals and expansion targets, with measurable impact on ARR and NRR
  • Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements
  • Comfort carrying a quota and forecasting revenue across a renewal and expansion pipeline
  • Strong executive presence with the ability to influence economic buyers and senior stakeholders
  • Experience in B2B SaaS
  • Familiarity with developer tools, DevOps, or technical products is a strong plus