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Customer Support Agent
Portage CyberTech. Provide technical support and customer service via email, phone, and chat regarding subscriptions, installation, and product use .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities with a focus on customer service, effective communication in both French and English, and the ability to manage multiple projects in a fast-paced environment. Proficient in documenting support tickets and collaborating with teams to resolve complex issues.
Highest-signal resume keywords
Technical Support ExperienceFluency In French And EnglishCall Center Operations KnowledgeNetworking KnowledgeWindows Operating Systems Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportTicket DocumentationProject ManagementCustomer ServiceProduct Deployment
Soft Skills
FlexibilityAdaptabilityAutonomousResourcefulInitiative
Certifications & Qualifications
Vocational DiplomaCollege DiplomaBachelor's DegreeValid Work Permit
Industry Keywords
Customer SatisfactionCollaborationComplex Issue ResolutionSupport DocumentationExternal Customer Service Projects
About the role
Key responsibilities & impact- Provide technical support and customer service via email, phone, and chat regarding subscriptions, installation, and product use
- Maintain a high level of customer satisfaction
- Accurately and concisely document tickets and ensure their resolution
- Collaborate with other Portage teams to resolve complex issues
- Verify and confirm the identity of new customers when required
- Update internal support documentation as needed
- Support the deployment of Portage products for select customers
- Participate in external customer service projects as needed
Requirements
What you’ll need- Vocational diploma, college diploma, or bachelor’s degree
- Minimum of 2 years of technical support experience in a phone-based customer service environment
- Fluency in French and English, both spoken and written (essential)
- Knowledge of call center operations (essential)
- Knowledge of networking and Windows operating systems (an asset)
- Possess a valid work permit (essential)
- Ability to manage multiple projects simultaneously with minimal supervision
- Flexibility and adaptability in response to change
- Enjoys learning new technologies and understanding what happens in our industry and in our clients’ daily lives
- Autonomous, resourceful, versatile, and demonstrates initiative
Benefits
Comp & perks- Employer-paid benefits plan
- RRSP matching contributions of up to 6%
- Remote, hybrid, or on-site work options
- Competitive paid time off and personal wellness days that support work-life balance
- Employee referral bonus program
- HSA and office equipment stipend
- Opportunities for professional development and advancement within a growing company
- Career growth in a company that prioritizes internal talent
- Meaningful work that helps build digital trust across Canada