Customer Success Manager

Portless

. Own a portfolio of merchants and drive the full customer success lifecycle: adoption, value realization, expansion, and renewal.

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer success through effective account management, operational data analysis, and strategic planning. Proficient in fostering merchant relationships and delivering measurable value through tailored solutions and services.

Highest-signal resume keywords

Customer Success ManagementE-Commerce Operations KnowledgeData Analysis and InsightsRenewal ForecastingValue Articulation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Operational Data InterpretationMetrics DefinitionBusiness Case DevelopmentChurn Risk MitigationRoot-Cause Analysis

Soft Skills

Exceptional CommunicationMerchant-First MentalityStrategic JudgmentTeam OrientationProblem-Solving

Industry Keywords

Customer Success Lifecycle3PL ExperienceFulfillmentShippingValue-Added Services

About the role

Key responsibilities & impact

Own a portfolio of merchants and drive the full customer success lifecycle: adoption, value realization, expansion, and renewal.
Ensure merchants reach operational go-live and early stability through success plans.
Drive adoption of Portless platform capabilities based on merchant objectives.
Define account success through measurable metrics for speed, cost, and delivery experience.
Monitor volume trends and exception rates to proactively prevent issues.
Lead monthly and quarterly business reviews to demonstrate value and align priorities.
Identify opportunities for value-added services such as order protection and inventory financing.
Conduct discovery and build ROI-focused business cases.
Contribute to internal playbooks for service-led growth.
Identify churn risks, create mitigation plans, and support renewal forecasting.
Manage complex escalations, root-cause analysis, and corrective actions.
Represent merchant needs across Operations, Product, and Engineering.
Provide structured product feedback to influence the roadmap.

Requirements

What you’ll need

Fluent in English: Exceptional written and spoken communication for an executive audience.
3+ years in Customer Success, with proven experience owning renewals and growth outcomes in a relatable AM/CS role.
Strong fulfillment, shipping, or e-commerce operations knowledge; 3PL experience strongly preferred.
Ability to interpret operational data, identify trends, and turn insights into action plans.
Experience with services-led discovery and value articulation.
Merchant-first mentality with a kind-and-caring team orientation.
Strategic judgment and operational precision.
Focus on building repeatable systems rather than one-off solutions.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Portless Website LinkedIn All Job Openings 11 - 50 employees 🛍️ eCommerce 📦 Logistics 💳 Fintech eCommerce
Logistics
Fintech Portless is a logistics and fulfillment platform that specializes in direct-to-consumer (DTC) e-commerce shipping, allowing businesses to fulfill orders directly from China to their customers' doorsteps. By streamlining shipping processes and reducing costs, Portless improves margins and cash flow for its clients, enabling them to respond efficiently to actual customer demand. The company also offers integrations with popular e-commerce platforms, making international shipping seamless and effective. Customer Success Manager 🔥 17 minutes ago 🌐 United States, Canada – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 👻 Ghost score 12% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own a portfolio of merchants and drive the full customer success lifecycle: adoption, value realization, expansion, and renewal.
Ensure merchants reach operational go-live and early stability through success plans.
Drive adoption of Portless platform capabilities based on merchant objectives.
Define account success through measurable metrics for speed, cost, and delivery experience.
Monitor volume trends and exception rates to proactively prevent issues.
Lead monthly and quarterly business reviews to demonstrate value and align priorities.
Identify opportunities for value-added services such as order protection and inventory financing.
Conduct discovery and build ROI-focused business cases.
Contribute to internal playbooks for service-led growth.
Identify churn risks, create mitigation plans, and support renewal forecasting.
Manage complex escalations, root-cause analysis, and corrective actions.
Represent merchant needs across Operations, Product, and Engineering.
Provide structured product feedback to influence the roadmap. 🎯 Requirements
Fluent in English: Exceptional written and spoken communication for an executive audience.
3+ years in Customer Success, with proven experience owning renewals and growth outcomes in a relatable AM/CS role.
Strong fulfillment, shipping, or e-commerce operations knowledge; 3PL experience strongly preferred.
Ability to interpret operational data, identify trends, and turn insights into action plans.
Experience with services-led discovery and value articulation.
Merchant-first mentality with a kind-and-caring team orientation.
Strategic judgment and operational precision.
Focus on building repeatable systems rather than one-off solutions. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager – Enterprise 🔥 55 minutes ago SchooLinks 11 - 50 📚 Education ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager leading complex SaaS district implementations for SchooLinks. Managing enterprise relationships, renewals, usage outcomes, and customer feedback remotely. 🇺🇸 United States – Remote 💵 $90k - $125k / year 💰 Seed Round on 2016-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Manager, SMB / Scale Team 🔥 55 minutes ago SchooLinks 11 - 50 📚 Education ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Customer Success Manager supporting U.S. school districts for SchooLinks’ education platform. Driving engagement, renewals, data-informed strategy, and customer relationships. 🇺🇸 United States – Remote 💰 Seed Round on 2016-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Client Success Manager 🔥 1 hour ago Oxford Road 51 - 200 📣 Marketing 📱 Media 🤝 B2B Website LinkedIn All Job Openings Client Success Manager leading client relationships, campaign performance, reporting, and retention for Oxford Road, a podcast advertising agency. Identifying growth opportunities across audio and creator-driven media. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 4 hours ago Combine | Global Recruitment 11 - 50 🎯 Recruiter 🤝 B2B Website LinkedIn All Job Openings Client Success Manager owning onboarding, check-ins, and retention for Stacklist, an AI-powered content discovery platform. Turning client conversations into organized actions and repeatable processes. 🇺🇸 United States – Remote 💵 $4k / month ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager – Mid-Market 🔥 6 hours ago Ncontracts 201 - 500 ☁️ SaaS 📋 Compliance 🏦 Banking Website LinkedIn All Job Openings Customer Success Manager managing strategic client relationships for Ncontracts, a financial risk and compliance software provider. Driving adoption, renewals, retention, and expansion across SaaS solutions. 🇺🇸 United States – Remote 💵 $60k - $75k / year 💰 Private Equity Round - Ncontracts on 2015-05 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs