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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving abilities and effective communication skills to support hosts with operational issues and product features. Proficient in managing multiple tasks while maintaining clear documentation and providing actionable recommendations.
Highest-signal resume keywords
Customer Support ExperienceProblem-Solving SkillsOrganizational SkillsClear CommunicationFamiliarity With Poshmark
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Empathetic CommunicationProactive MindsetGood Judgment
Industry Keywords
Marketplace OperationsAccount OperationsTroubleshootingBug ReportingOperational FrictionPosh Shows
About the role
Key responsibilities & impact- Support hosts with everyday questions and issues, including product features, show operations, and order-related questions
- Resolve issues directly or coordinate with appropriate teams
- Gather details, reproduce issues, and document clear bug reports
- Track issues with Product and Engineering through resolution or a clear next step
- Keep hosts informed about updates, workarounds, and resolutions
- Identify recurring problems and provide actionable recommendations
- Maintain troubleshooting guides, FAQs, and escalation processes
- Partner with the Account Manager on host needs and escalations
- Identify operational friction affecting hosts’ ability to run shows, fulfill orders, and grow their businesses
Requirements
What you’ll need- Experience in customer support, account operations, marketplace operations, or a similar role
- Strong problem-solving skills and comfort troubleshooting product and operational issues
- Strong organization and follow-through, with the ability to manage multiple open issues
- Clear, empathetic communication with hosts and internal partners
- Good judgment about urgency, business impact, and when to escalate
- Proactive mindset and willingness to adapt as the business evolves
- Familiarity with Poshmark
- Experience supporting or using Posh Shows is a plus
- Must be legally authorized to work in the United States
- Must be able to work from the Redwood City office three days per week
Benefits
Comp & perks- Bonus
- Potential equity
- Performance-based incentives
- Comprehensive benefits package